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I'm new to the site and this is my first question. I hope it's OK to post here as I'm not an administrator, just an ordinary computer user!
This is my problem - For my work, I use an email address ending with my domain name. Several clients receive my mails labelled as possible spam, or they are bounced back as spam.
I understand this is because I use my ISP (a French company called Free) to send and receive email, and that the problem comes from the conflict between my @domainname.com email address and the smtp.free.fr
Free and the domain name host each say it's the other's problem and won't help. I contacted an IT guy who wasn't interested in the job.
Is there a simple solution I could implement myself? I've read answers to what seem to be similar problems, but don't properly understand them.
Thanks and best regards, Sandra
Do you have a server at home or do you pay someone for the email account? Or if you need to create a new user under your domain, where do you do that? – rovr138 – 2017-08-20T13:17:31.297
are you sending your mails to port 587 of smtp.free.fr? – meuh – 2017-08-20T18:47:21.263
Hi and thanks for your replies. I pay Free for the internet connection and I pay domaine.fr to host my .com domain name. If I need to create a new user, I do it via domaine.fr
The outgoing port is 25 and the incoming port is 110. – Sandra – 2017-08-21T12:41:43.157
Hi again - I read the info about creating an SPF record. Who would I need to contact to get that done? Sorry about the dumb questions, I am really at a loss here! – Sandra – 2017-08-24T08:46:25.133