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I'm running windows 10 Professional, V 1703, build 15063.483. This is not a virtual machine.
I'm attempting to run sysprep.exe to prepare this OS for transplantation into a new chassis.
As shown below, sysprep halts with an error about Package Holograms_1.0.0.0_neutral__cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image..
I have read this microsoft article which addresses this error.
That article advises a series of PowerShell commands to forcibly remove the misbehaving act. However, when i run Get-AppxPackage -AllUser | Where PublisherId -eq 8wekyb3d8bbwe | Format-List -Property PackageFullName,PackageUserInformation , Holograms_1.0.0.0_neutral__cw5n1h2txyewy does not appear in the list, so I cannot remove it.
Running regedit.exe and searching for the string Holograms, i see a few keys in Computer\HKEY_CLASSES_ROOT\ActivatableClasses\CLSID\{9673ECB9-5770-42FB-8E65-841A76DD4DC4} and Computer\HKEY_CLASSES_ROOT\ActivatableClasses\Package\Holograms_1.0.0.0_neutral__cw5n1h2txyewy and Computer\HKEY_CLASSES_ROOT\Extensions\ContractId\Windows.Launch\PackageId\Holograms_1.0.0.0_neutral__cw5n1h2txyewy but attempts to back up the registry and delete the keys fail on key deletion.
Holograms is not listed in my installed programs.
setuperr.log:
2017-07-21 15:13:00, Error SYSPRP Package Holograms_1.0.0.0_neutral__cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
2017-07-21 15:13:00, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.
2017-07-21 15:13:00, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
2017-07-21 15:13:00, Error [0x0f0082] SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
2017-07-21 15:13:00, Error SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
2017-07-21 15:13:00, Error SYSPRP RunPlatformActions:Failed while validating SysprepSession actions; dwRet = 0x3cf2
2017-07-21 15:13:00, Error [0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
2017-07-21 15:13:00, Error [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2
setupact.log:
2017-07-21 15:12:54, Info SYSPRP ========================================================
2017-07-21 15:12:54, Info SYSPRP === Beginning of a new sysprep run ===
2017-07-21 15:12:54, Info SYSPRP ========================================================
2017-07-21 15:12:54, Info [0x0f004d] SYSPRP The time is now 2017-07-21 15:12:54
2017-07-21 15:12:54, Info [0x0f004e] SYSPRP Initialized SysPrep log at C:\WINDOWS\System32\Sysprep\Panther
2017-07-21 15:12:54, Info [0x0f0054] SYSPRP ValidatePrivileges:User has required privileges to sysprep machine
2017-07-21 15:12:54, Info [0x0f007e] SYSPRP FCreateTagFile:Tag file C:\WINDOWS\System32\Sysprep\Sysprep_succeeded.tag does not already exist, no need to delete anything
2017-07-21 15:12:54, Info [0x0f003d] SYSPRP WinMain:Displaying dialog box for user to choose sysprep mode...
2017-07-21 15:12:59, Info [0x0f00d7] SYSPRP WinMain:Pre-validing 'cleanup' internal providers.
2017-07-21 15:12:59, Info SYSPRP RunExternalDlls:Running platform actions specified in action file for phase 3
2017-07-21 15:12:59, Info [0x0f00ba] SYSPRP SysprepSession::CreateSession: Successfully created instance with mount path C:, action file C:\Windows\System32\Sysprep\ActionFiles\Cleanup.xml, and mode <null>
2017-07-21 15:12:59, Info SYSPRP SysprepSession::Validate: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\Cleanup.xml
2017-07-21 15:12:59, Info SYSPRP ActionPlatform::GetStringValue: Getting REG_SZ value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 15:12:59, Info SYSPRP ActionPlatform::GetValue: Getting value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 15:12:59, Warning SYSPRP ActionPlatform::GetValue: Error from RegQueryValueEx on value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep; dwRet = 0x2
2017-07-21 15:12:59, Info SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
2017-07-21 15:12:59, Info SYSPRP ActionPlatform::GetStringValue: Getting REG_SZ value PROCESSOR_ARCHITECTURE under key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2017-07-21 15:12:59, Info SYSPRP ActionPlatform::GetValue: Getting value PROCESSOR_ARCHITECTURE under key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2017-07-21 15:12:59, Info SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
2017-07-21 15:12:59, Info [0x0f0080] SYSPRP ActionPlatform::LaunchModule: Found 'Sysprep_Clean_Validate_Opk' in C:\Windows\System32\spopk.dll; executing it
2017-07-21 15:13:00, Info [0x0f0081] SYSPRP ActionPlatform::LaunchModule: Successfully executed 'Sysprep_Clean_Validate_Opk' from C:\Windows\System32\spopk.dll without error
2017-07-21 15:13:00, Info [0x0f00d7] SYSPRP WinMain:Pre-validing 'generalize' internal providers.
2017-07-21 15:13:00, Info SYSPRP RunExternalDlls:Running platform actions specified in action file for phase 1
2017-07-21 15:13:00, Info [0x0f00ba] SYSPRP SysprepSession::CreateSession: Successfully created instance with mount path C:, action file C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml, and mode <null>
2017-07-21 15:13:00, Info SYSPRP SysprepSession::Validate: Beginning action execution from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml
2017-07-21 15:13:00, Info SYSPRP ActionPlatform::GetStringValue: Getting REG_SZ value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 15:13:00, Info SYSPRP ActionPlatform::GetValue: Getting value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep
2017-07-21 15:13:00, Warning SYSPRP ActionPlatform::GetValue: Error from RegQueryValueEx on value SysprepMode under key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup\Sysprep; dwRet = 0x2
2017-07-21 15:13:00, Info SYSPRP SysprepSession::CreateXPathForSelection: Sysprep mode in registry is <null>
2017-07-21 15:13:00, Info SYSPRP ActionPlatform::GetStringValue: Getting REG_SZ value PROCESSOR_ARCHITECTURE under key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2017-07-21 15:13:00, Info SYSPRP ActionPlatform::GetValue: Getting value PROCESSOR_ARCHITECTURE under key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
2017-07-21 15:13:00, Info SYSPRP SysprepSession::CreateXPathForSelection: Processor architecture in registry is AMD64
2017-07-21 15:13:00, Info [0x0f0080] SYSPRP ActionPlatform::LaunchModule: Found 'ValidateBitLockerState' in C:\Windows\System32\BdeSysprep.dll; executing it
2017-07-21 15:13:00, Info [0x0f0081] SYSPRP ActionPlatform::LaunchModule: Successfully executed 'ValidateBitLockerState' from C:\Windows\System32\BdeSysprep.dll without error
2017-07-21 15:13:00, Info [0x0f0080] SYSPRP ActionPlatform::LaunchModule: Found 'SysprepGeneralizeValidate' in C:\Windows\System32\AppxSysprep.dll; executing it
2017-07-21 15:13:00, Info SYSPRP Entering SysprepGeneralizeValidate (Appx) - validating whether all apps are also provisioned.
2017-07-21 15:13:00, Error SYSPRP Package Holograms_1.0.0.0_neutral__cw5n1h2txyewy was installed for a user, but not provisioned for all users. This package will not function properly in the sysprep image.
2017-07-21 15:13:00, Error SYSPRP Failed to remove apps for the current user: 0x80073cf2.
2017-07-21 15:13:00, Error SYSPRP Exit code of RemoveAllApps thread was 0x3cf2.
2017-07-21 15:13:00, Error [0x0f0082] SYSPRP ActionPlatform::LaunchModule: Failure occurred while executing 'SysprepGeneralizeValidate' from C:\Windows\System32\AppxSysprep.dll; dwRet = 0x3cf2
2017-07-21 15:13:00, Error SYSPRP SysprepSession::Validate: Error in validating actions from C:\Windows\System32\Sysprep\ActionFiles\Generalize.xml; dwRet = 0x3cf2
2017-07-21 15:13:00, Error SYSPRP RunPlatformActions:Failed while validating SysprepSession actions; dwRet = 0x3cf2
2017-07-21 15:13:00, Error [0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = 0x3cf2
2017-07-21 15:13:00, Error [0x0f00d8] SYSPRP WinMain:Hit failure while pre-validate sysprep generalize internal providers; hr = 0x80073cf2
2017-07-21 15:13:02, Info [0x0f0052] SYSPRP Shutting down SysPrep log
2017-07-21 15:13:02, Info [0x0f004d] SYSPRP The time is now 2017-07-21 15:13:02
gvoysey
Posted 2017-07-21T19:28:36.487
Reputation: 11
This happens when you manually remove built-in packages. You would have to log in as the user who has that package installed and remove the reference to the now non-existant package. Even if you are successful in syspreping you might end up with a system that won't update. I found this after making my image and deploying the test. The final deployed computer could not run Windows update. You might want to start over. – HackSlash – 2017-07-21T19:46:38.453
@HackSlash i am that user. How would I remove the reference? The program doesn't appear in Add/Remove Programs, and the registry keys won't delete. – gvoysey – 2017-07-21T20:02:27.747
by using the last two commands in that article you linked:
@HackSlash as noted above, i cannot do so because the package names do not exist and do not appear in the list:
PS C:\WINDOWS\system32> Remove-AppxPackage -Package Microsoft.Holograms_1.0.0.0_neutral__cw5n1h2txyewy Remove-AppxPackage : Deployment failed with HRESULT: 0x80073CF1, Package was not found. Windows cannot remove Microsoft.Holograms_1.0.0.0_neutral__cw5n1h2txyewy because the current user does not have that package installed. – gvoysey – 2017-07-21T20:14:58.263
@HackSlash also encountered: Remove-AppxPackage : Deployment failed with HRESULT: 0x80073CFA, Removal failed. Please contact your software vendor. (Exception from HRESULT: 0x80073CFA) error 0x80070032: AppX Deployment Remove operation on package Holograms_1.0.0.0_neutral__cw5n1h2txyewy from: C:\Windows\SystemApps\Holograms_cw5n1h2txyewy failed. This app is part of Windows and cannot be uninstalled on a per-user basis. An administrator can attempt to remove the app from the computer using Turn Windows Features on or off. However, it may not be possible to uninstall the app. – gvoysey – 2017-07-21T20:16:33.407
That has your answer. Go to: https://www.sevenforums.com/tutorials/5023-windows-features-turn-off.html
– HackSlash – 2017-07-21T20:25:04.407@HackSlash
WindowsFeaturesdoes not contain any hologram-related checkboxes. – gvoysey – 2017-07-21T20:39:18.560And this is why I recommended you start over. Open a ticket with Microsoft support because this is a bug and not a feature. – HackSlash – 2017-07-21T20:46:16.677
Technically not a bug due to the fact Microsoft doesn't support removing the default applications – Ramhound – 2017-07-21T22:38:42.993
@Ramhound it certainly is a bug; in this case it's complaining about a nonexistent default application. I never manually removed it; i suspect it's a result of having used insider preview builds some months ago. – gvoysey – 2017-07-23T14:35:45.807