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My speed fans smart test said I have 5560 pending sectors. Does this mean the HDD is failing?
The computer is a Toshiba Satellite P755-S5390 I have had it since 2012. I have recently gotten BSODs so I have had to reformat the drive twice in the past two weeks.
Computer also gets pretty hot, I got an external fan for it about a year and a half ago.
Christian A L Villarosa
Posted 2017-06-12T03:16:39.713
Reputation: 11
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It sure sounds like it.
Heat and physical shock are the two primary enemies of hard drives.
BSODs are a pretty good indicator that something is wrong with some file that is important.
Here is a good article on the subject:
How to See If Your Hard Drive Is Dying with S.M.A.R.T.
They recommend you run CrystalDiskInfo (download)
Here is another article urging you to don't wait to take action:
Excerpt:
Never Lose an Important File Again
To determine if a drive is going to fail soon we use SMART statistics as evidence to remove a drive before it fails catastrophically or impedes the operation of the Storage Pod volume.
From experience, we have found the following 5 SMART metrics indicate impending disk drive failure:
SMART 5 – Reallocated_Sector_Count.
SMART 187 – Reported_Uncorrectable_Errors.
SMART 188 – Command_Timeout.
SMART 197 – Current_Pending_Sector_Count. <----------------------
SMART 198 – Offline_Uncorrectable.
We chose these 5 stats based on our experience and input from others in the > > industry because they are consistent across manufacturers and they are good > > predictors of failure.
You can also run the system file checker
sfc /scannow
and see if Windows can find a problem.
Then you want to make your system schedule a whole system file check on the next restart like this:
chkdsk c: /f /b
It will tell you it can't do it because you are using C: but then it will ask you if you want it to do it at the next boot. Tell it YES.
Close what you are working on then restart.
The check will take some time.
The final result is that bad sectors, or "pending" ones that Windows can detect will be marked bad so Windows can work around them. However, S.M.A.R.T. can detect more issues than Windows so it might miss some due to error-correction in the drive that hides the problem from Windows.. Meaning that even once you have fixed you may still have some pending problems coming your way.
You should clone the data off that drive. I use Acronis True Image 2017 to do that. It can make "bootable media" that can make an exact clone of your drive to an external HDD.
I use a USB-to-HDD cable to clone it to a drive very similar to what is in the computer, because if your HDD fails completely you can then just swap the drives. Here is one for $8.03 from Amazon
Macrium Reflect (free) claims to clone drives in this way, too. I have done it but never tested the backup drive other than to look to see if my files were there. They were there (it came in as drive H or something when I booted windows with it installed), but I never tried booting one made by Macrium. I have done it many times with Acronis clones.
This very much sounds like a pending hard drive failure, so I would take it seriously unless you want to start over either with a new computer or with a fresh hard drive that would require you to reinstall Windows and all your apps.
Another alternative is to do what the NOOOBs would do. Use the passport's software to save your pictures and documents and prepare to pull them back out to a new computer, hoping you saved everything you wanted. Then they would wait for the thing to fail completely. But since you are on Superuser it is obvious you are not a NOOB.
Good luck with this.
SDsolar
Posted 2017-06-12T03:16:39.713
Reputation: 1 206
For my Toshiba I picked up one of these little fans and have it running on the exhaust port to improve airflow.: https://smile.amazon.com/gp/product/B00B2ARV22
– SDsolar – 2017-06-12T04:46:30.723Take a look at @Kamil's answer. Acronis agrees. – SDsolar – 2017-06-12T05:30:33.700
So what happened in the end? Was it dead? – SDsolar – 2017-06-21T01:32:32.060
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In the Knowledge Base from Acronis it says:
Description
Current Pending Sector Count S.M.A.R.T. parameter is a critical parameter and indicates the current count of unstable sectors (waiting for remapping). The raw value of this attribute indicates the total number of sectors waiting for remapping. Later, when some of these sectors are read successfully, the value is decreased. If errors still occur when reading some sector, the hard drive will try to restore the data, transfer it to the reserved disk area (spare area) and mark this sector as remapped.
Please also consult your machines's or hard disks documentation.
Recommendations
This is a critical parameter. Degradation of this parameter may indicate imminent drive failure. Urgent data backup and hardware replacement is recommended.
If it were only few pending sectors, you might get away with them for a while. But there are thousands of them and you've already had BSODs. (BTW: check Reallocated_Secotor_Ct.) Yes, your HDD is failing. Copy the data immediately.
If I were you I wouldn't even stress the disk with sfc nor chkdsk. I would clone it with ddrescue under Linux, then I would work with the clone.
Kamil Maciorowski
Posted 2017-06-12T03:16:39.713
Reputation: 38 429
I already upvoted you for this. Great answer. But would you be so kind as to let the OP know exactly how to do this? The Toshiba Satellite is running Windows. You are right, though. If it were my machine I would immediately do the clone with Acronis before doing the sfc and chkdsk. I have the advantage of having all the hardware on hand. I've got one that needs cloned right now. (picked up a 128 SSD for booting (cloned, natch), so now use a 2TB HD for the real storage. Time to clone it to another for backup. But the OP will probably have to gather the hardware to make a clone. – SDsolar – 2017-06-12T04:50:14.987
On second thought, I would probably do a full system restore from the most recent image backup at the first BSOD, btw. The 2TB drive stores all the other system images created by Acronis over the network. – SDsolar – 2017-06-12T04:53:49.730
@SDsolar Sometimes I'm tempted to give overly elaborate answers every time, but often there's no point in explaining everything under every question. The question is "Does this mean the HDD is failing?" and I answer it with hints what to do next. The OP may do research: there are questions about ddrescue, live CDs; there are other sites, man pages etc. If it's not enough, the OP may ask another question. I think it's better to have two separate (atomic) questions, each with its own well defined scope. (I'm under the influence of Unix philosophy, I think. :) ) – Kamil Maciorowski – 2017-06-12T05:09:03.320
Understood. You most definitely answered the question. Have a great day! – SDsolar – 2017-06-12T05:29:59.937
Pending sector? I'm not familiar with that term. Can you elaborate? – I say Reinstate Monica – 2017-06-12T03:34:42.673
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Possible duplicate of hard drive pending sector count
– JakeGould – 2017-06-12T05:31:09.233Same problem, but this one has more information in the answers than any of the Qs with "pending sectors" in the title. – SDsolar – 2017-06-12T05:38:21.370