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My friend who owns his own business currently has a old email account with wideopenwest, and uses outlook to manage his emails. Currently, if he received an email on one device the email only shows on that device. For example, if he is sent an email and clicks receive on his laptop, or his laptop is the first one to auto receive, no other device he is logged on to outlook with can see or receive the email. I couldnt figure out why this was happening, so I suggested he switch to gmail by forwarding all his emails from the wideopenwest account to the gmail account.
Because he owns his own business, he cant afford to lose the emails he currently has, or the ones people will still send to his wow email for one reason or another. Does anybody know the exact steps I need to take to achieve this, so that people can email either address and he can view all the emails on his gmail account, AND on outlook as a backup
Thank you!