0
On my office's network, using Linux on my laptop, I cannot log into or use HipChat. When I try to go to https://www.hipchat.com/sign_in
in Chrome, I get an ERR_EMPTY_RESPONSE
(no data received). The same happens when using their app.
The weird thing is that if I reboot my Laptop into Windows, then everything works, HipChat's website, their app, it loads fine. But in Linux, it does not and it just times out.
Me and the IT guy at the office tried to figure this out and we have no idea what the issue is. Tried connecting to a different access point, using ethernet instead of wifi, tried changing DNS, tried rebooting, clearing cookies, disabling extensions, using a VPN/proxy, nothing made HipChat load in Linux.
Oh, and if you want more weirdness, at home HipChat works perfectly in Linux. WTF is going on? Why does one website time out for me in Linux in my office when that same website works in Windows in my office and in Linux at home?!
Does anyone have any ideas about what could be wrong or what I can do to debug/troubleshoot this issue?
Part of me wants to say it's a TLS/SSL issue in Linux - but then why does it work at my house? My roommate suggested it was a DNS issue - but the office is using Google DNS and changing to other DNS providers didn't fix it.
Could it be that the TLS is timing out or something? Is there a way to diagnose this? If that is the issue, can it be changed?
P.S. HipChat works on my Android phone in the office. Oh, and also works if I tether my laptop to my phone's LTE.
P.P.S. My current workaround is to use HipChat (via XMPP) inside finch via SSH to my server at home...
P.P.P.S. Some other sites seem to be having issues at my office in Linux, too. Again, in Windows in the office and at home in Linux, everything works.
So, one theory I have is that Linux doesn't like the slow upload speed. Speedtest is showing (at least) 60 Mbps down, but only like 0.5 Mbps up (this should be way higher, not sure why it's not). – Rocket Hazmat – 2017-06-06T17:29:28.067
ill get the stupid question out of the way but just in case, does your company host its own hipchat server? were sure we have the certificates on our linux machine? and the laptop is whitelisted for the internal net? just wanna get that out of the way. – Nalaurien – 2017-06-08T07:37:37.567
@Nalaurien We have a
companyName.hipchat.com
domain, so I assume that means it's not hosted by us. My laptop, in Windows, can access everything fine, so I should be ok there too. – Rocket Hazmat – 2017-06-08T18:37:23.607