2
I downloaded the ISO from MSDN and tried to update my Anniversary (1607, Enterprise 64-bit). After the initial reboot, it always says it failed because:
The installation failed in the SAFE_OS phase with an error during PREPARE_ROLLBACK operation.
I Googled all around and tried all solutions found but to no avail. I've even tried all solutions found for the same error code for Windows Update and Windows Store! Also all results that Google provided me with have an error code of
0x80070002-0x20009
but mine is 0x80070003-0x20009
.
Because I have heavily customized my system (nothing deep into, just bunches of links and themes that I'm extremely sure not to be the cause) so it's highly impractical to do a fresh install. Can anyone help? Thanks in advance.
Edit: Fixes I've tried by far:
- Create a temporary Adminsitrator account and try to update from that account
- Configure a clean boot in
msconfig.exe
(and in Safe Mode as well) DISM.exe /Online /Cleanup-Image /RestoreHealth
andsfc.exe /scannow
in an elevated Command Prompt (Both told me there's nothing wrong)- Remove a secondary HDD (Primary is an SSD)
- Get rid of extra EFI System Partitions and a secondary Windows 7 installation partition (and its BCD entry). Currently there's 4 partitions on my primary SSD:
1 ESP BOOT FAT32 400MB 2 PRI Windows NTFS 158GB 3 PRI Data NTFS 10GB # For personal files 4 PRI ubuntu ext4 64GB # 16.04.1 LTS, UEFI boot from #1 ESP
- Download some Windows Diagnostics packages from MSDN and diagnose with them
"heavily customized my system" is going to be the reason I think, for many values of "customized." If you mean just tweaked services and accessable settings in the GUI, maybe not, but if you mean hooking processes, modifying the gui, start button functionality etc. then "yeah, most likely" this will throw up a flag and kill the install so it doesn't take your system down. – Yorik – 2017-04-06T14:15:15.133
@Yorik I set up a bunch of links in Start Menu and Start Screen, downloaded several Theme Packs and so on. All of them should definitely be categorized into "Custimization" and none of them has anything to do with system modification. – iBug – 2017-04-06T14:20:15.380
1
create a feedback entry in Feedback Hub App and attach a ZIP of the folder
C:\$Windows.~BT\Sources\panther\
to the feedback.Also click on the share button after you created the feedback and post the link here as comment. I'll submit it to my Microsoft contacts so that they can look at the issue.
But from the partitions I van imagine that the Linux partition is causing issues. Windows doesn't like any other partitions/OS loaders (like GRUB) next to it during such large upgrades