How do I solve invalid credentials or usernames when connecting to Remote Desktop on Windows 10?

2

It works on my local account but not when I connect my Microsoft Windows Account.

Remote Desktop Settings:

Remote Desktop Settings

Port 3389 is open:
Port 3389

  • Tried both my Local IP as well as my public IP for the PC Name.

  • MicrosoftAccount\google@gmail.com for the (DOMAIN/user)

  • I've even reset my Microsoft account password and have verified it's the correct one.

  • I verified my Windows Firewall Inbound Rules.

  • When I use the Microsoft Remote Desktop Assistant it just gives my local IP/username info which is what I tried above.. same as the whoami output.

  • My network is indeed set to private.

I tried to connect via my Phone/laptop both ON the Wi-Fi using my local IP and disconnected from WiFi (LTE) using the public IP. Just says, "The user name or password did not work" or "Invalid Credentials."

Any ideas?

Supa

Posted 2017-03-26T19:18:50.540

Reputation: 21

There are two important factors to consider. First of all, the machine that you are trying to access via RDP is utilizing Windows 10 Pro and not the Home version, correct? Last but not least, in your first screen shot that Select users... button is crucial. Essentially, the account you are using to RDP into the distant-end machine needs to either be a member of one of two groups on the remote machine: either the Administrators group or the Remote Desktop Users group. – Run5k – 2017-03-26T20:39:30.987

I've suffered the same. I know there is a problem logging into Win10 from Win7 and visa versa. If no one else chimes in, late tonight I'll look to see if I figured it out. Can't remember if I broke through or gave up a year ago. – ejbytes – 2017-03-26T21:57:29.507

Oh, and all machines have to be on the same Work Group, in Win 10 it's something similar different name. – ejbytes – 2017-03-26T22:03:06.517

So I logged into RDP as a local user.. then switched back to my microsoft account and it worked. Not sure why.. :/ – Supa – 2017-03-27T02:17:33.807

Answers

0

Step 1: Ensure you have a local account on the computer you are trying to access.

Step 2: Make sure that account is in the list of users (screenshot above)

Step 3: Enabling remote desktop means you must have a password that conforms to 8 characters minimum, one number, one capital and one non-alpha-numeric.

After confirming you have done all that correctly you will be able to login. As you can already see the login screen the problem has nothing to do with your firewall.

JohnnyVegas

Posted 2017-03-26T19:18:50.540

Reputation: 2 820

4There is no password length or complexity requirement for RDP. There just has to be a password. – I say Reinstate Monica – 2017-03-26T23:01:20.147

0

Please be shure your keyboard layout in RDP is the correct one (corresponding with the keyboard of your host PC). Otherwise a password having a non-alpha-numeric character will not be mapped correct to windows 10

Bill

Posted 2017-03-26T19:18:50.540

Reputation: 1

Asked: 2017-03-26T19:18:50.540

Viewed: 13 146 times

Active: 2020-02-03T22:00:48.313