windows has recovered from unexpected shutdown 'blue screen'

0

I tried to hibernate my dell laptop, it takes very long time then a blue screen appears. the computer restarts showing a dialog including this information.

I'm using windows 7 and it's fresh installed.

Problem signature:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA80039E4040
BCP4: FFFFF80000B9C4D0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\012417-26660-01.dmp
C:\Users\Ahmad Khattab\AppData\Local\Temp\WER-1845897-0.sysdata.xml

Ahmad Khattab

Posted 2017-01-24T08:45:48.300

Reputation: 3

It’s a driver problem. Please provide the minidump file. You can’t upload files here, so you’ll have to use some other hosting service. – Daniel B – 2017-01-24T09:04:36.097

thanks, here is the file: https://drive.google.com/file/d/0B8RwKqMtOQwmcjFYR1hhWDFuRGc/view?usp=sharing

– Ahmad Khattab – 2017-01-24T10:46:58.117

Answers

0

Both crash dumps hint at a driver called “CH9100NIC64”. It is a network adapter driver. Apparently, it belongs to some USB Ethernet adapter.

Assuming that you have a USB Ethernet adapter, remove it and ideally the driver, too. Try again.

Consider buying a different adapter. This one was probably cheap for a reason.

Daniel B

Posted 2017-01-24T08:45:48.300

Reputation: 40 502

Asked: 2017-01-24T08:45:48.300

Viewed: 625 times

Active: 2017-01-24T12:06:18.630