How to change reply format of email?

-1

When my boss responds to my email it sends the rest of our conversation as a separate attachment. This only occurs with my bosses email replies...I've been with him when he replies to others and he doesn't click anything to change the format, he just "replies" and sends. I believe it has something to do with his settings. Please help! I can't figure it out and it makes reading through email conversations difficult.

See photo below: Example

Jacqueline B

Posted 2017-01-19T14:19:12.517

Reputation: 1

No, because when I pointed it out to him yesterday, he had no idea it was doing that or how. He's in his 60's and barely knows how to use the computer. – Jacqueline B – 2017-01-19T14:52:08.083

Answers

There is a setting to cause this to happen.

In Outlook 2010 and Outlook 2013:

File -> Options -> Mail -> "Replies and forwards" section.
For "When replying to a message" change it to "Include original message text" (It's probably currently set to "Attach original message").

Ƭᴇcʜιᴇ007

Posted 2017-01-19T14:19:12.517

Reputation: 103 763

From the latest version of Outlook: Go to Options -> Mail -> Replies and Forwards. Select "Include original message text" to quote the conversation in the email body, or "Attach original message" if you prefer the entire conversation be included as an attachment.

dr01

Posted 2017-01-19T14:19:12.517

Reputation: 2 509