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I'm looking for the option "Recall this message" that let the user recall his message in outlook 2016. However, I didn't find it anywhere. It should be there:
This is from my laptop:
I tried to look at the Quick Access Toolbar without any results:
PS: I'm using a Microsoft Exchange account.
The Beast
Posted 2017-01-06T20:41:41.343
Reputation: 177
1Double-click to the open the e-mail in its own window. Go to File, and you should see a Message Resend and Recall. You can only recall if you're sending to another Exchange server I believe. – Sun – 2017-01-06T21:09:07.443
@sun thanks but nothing is there !!! – The Beast – 2017-01-06T22:55:37.277
Are you connecting to an Exchange server? Who is your mail provider? How are you connecting to said mail provider? Exchange? IMAP? POP3? – Sun – 2017-01-06T23:05:06.540
@sun sorry I forgot to mention that i'm using a microsoft exchnage account – The Beast – 2017-01-06T23:09:43.073
2who manages your exchange server? it could be that option is disabled at the server (since most of the time it is rather useless). – Keltari – 2017-01-06T23:12:23.580
The company i'm working for :p – The Beast – 2017-01-06T23:22:50.397
Is this your e-mail account or one you share as a resource, or belongs to someone else? "You cannot recall messages sent through shared accounts." https://www.slipstick.com/outlook/email/recalling-sent-messages/ You should update your original post to include more details as it is important to troubleshoot.
– Sun – 2017-01-06T23:27:18.253@Sun No it's my own account – The Beast – 2017-01-06T23:30:21.990
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this is pc outlook and not mac outlook, correct? mac outlook doesn't have recall feature. you can try creating a new profile and see if that option appears... could be some sort of profile corruption: https://support.microsoft.com/en-us/kb/829918
– Sun – 2017-01-09T15:28:54.073@Sun thanks, yes that on a Windows 7 64-bits PC. – The Beast – 2017-02-15T00:06:22.157
1Sorry I'm out of ideas. Good luck – Sun – 2017-02-15T00:50:08.870