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What video formats are supported in the WhatsApp for Android and Whatsapp Windows desktop apps (specially the later one)?
I receive the error Video is not supported when I drag a video file into the interface.
I've tried the following formats and resolutions:
MP4 MPEG4 480x360, 640x360
MP4 MPEG4 720P
AVI 720P XVID
AVI 720P MPEG4
AVI 480x360 xvid
avi 360p xvid
avi 320x240 avc
FernandoSBS
Posted 2017-01-05T20:30:00.490
Reputation: 1 541
9
I convert video to mp4 using this settings:
bitrate: 2-5 Mbit VBR
audio codec: aac
And it's working.
amimciptimdim
Posted 2017-01-05T20:30:00.490
Reputation: 93
4While this is a valid answer, it appears that the asker was looking for a list of formats, not just one. – Mikey T.K. – 2017-02-13T16:17:24.500
Have you tried other formats that have worked? Please elaborate. – ValarMorghulis – 2017-07-21T10:30:38.567
codec: H.264 audio codec: aac MP4 Can be any size – Craig – 2017-07-21T10:29:35.317
2
I had the same problem, no matter what video format I used, I still coudln't send videos. I think the problem lies in the audio format, I switched to aac audio format and the couple of videos I wanted to send are now working.
danielpepo
Posted 2017-01-05T20:30:00.490
Reputation: 31
Your answer doesn't answer the author's question in any significant detail. – Ramhound – 2017-04-07T22:25:53.033
Are your videos smaller than 16MB? Also, which formats have you tried? – music2myear – 2017-01-05T20:44:17.380
1Yes, smaller. I would like an oficial document from whatsapp developers with the supported format list, but I couldn't find one after googleing a long time. – FernandoSBS – 2017-01-05T21:29:09.133
Well, we're not exactly a "find it for me" service. If WhatsApp has published their technical documentation, you have as good a chance of finding it as we do. The limited documentation WhatsApp does offer does not appear to include a list of officially supported video formats, and only notes the file size limitation. If you could tell us what format(s) you have tried to upload, it might help. – music2myear – 2017-01-05T23:08:20.367
Also, do you get the "Video is not supported" on the sending side or the receiving side? Is the issue that the videos will not play inside the WhatsApp app after they've been sent/received? – music2myear – 2017-01-05T23:12:09.637
I get it when I paste the video into the wpp desktop window, on windows. I did not try on my cell phone with the same video because it's pointless to me, since I want to send videos with desktop version of wpp. – FernandoSBS – 2017-01-06T01:08:47.423
Can you please get us a list of at least some of the video formats you tried sending? – music2myear – 2017-01-06T16:40:06.960
yes, sorry, MP4 MPEG4 480x360, 640x360, MP4 MPEG4 720P, AVI 720P XVID, AVI 720P MPEG4 – FernandoSBS – 2017-01-06T18:48:04.747
now AVI 480x360 xvid, avi 360p xvid, avi 320x240 avc, northing works!!!! – FernandoSBS – 2017-01-06T18:54:52.753
What about MP4? Not that many devices create Xvid these days unless it is done on purpose. Others to try are FLV or MOV. I've seen others with issues with FLV files, but they report the WhatsApp servers transcode these automatically into MP4. – music2myear – 2017-01-06T19:08:51.297
look in first reply: MP4 MPEG4 480x360, 640x360, MP4 MPEG4 720P, – FernandoSBS – 2017-01-06T19:12:11.433
Oh, got it. Sorry, missed there were two replies. – music2myear – 2017-01-06T19:20:55.150
@FernandoSBS - You should (always) update your question to include information like that instead of submitting a comment. Most of the time when I read information in a comment I just glaze over it, I will read a response, but I fully expect the information in the question body. – Ramhound – 2017-01-06T19:33:20.057
By
MP4 MPEG4 480x360, do you mean MPEG-4 Part 2 video? or H264? What app do you use to convert? – Gyan – 2017-01-06T19:42:15.770@Mulvya how can I check that please? I am using FormatFactory app. – FernandoSBS – 2017-01-08T10:12:30.010
Use Mediainfo from mediaarea.net. Check in View -> Text mode – Gyan – 2017-01-08T10:13:31.497
Format : MPEG-4 Format profile : Base Media Codec ID : isom (isom/iso2/mp41) File size : 1.57 MiB Overall bit rate mode : Constant Overall bit rate : 599 kb/s Writing application : Lavf57.41.100
Video ID : 1 Format : MPEG-4 Visual Format profile : Simple@L1 – FernandoSBS – 2017-01-10T20:55:17.600