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I have a 7.1 headset which works via USB (Logitech G633) connected to a laptop running Windows 10 64-bit. I don't know when exactly, but some time ago the surround sound stopped working properly (maybe a Windows Update?). The device is still registered as a 7.1 audio output device in windows, but when configuring I can only hear the test sounds for the front left and front right channel. I have the same effect when using the surround sound configuration in the Logitech driver software.
In my search for a solution, I found this test file. When playing it with the Windows Media Player, it's the same as before. But playing it with Media Player Classic (shipped with the CCCP) I can hear all channels, so I'm sure it's not a hardware problem.
I already contacted the Logitech support, but didn't receive anything besides the automatic response to opening the ticket. Has anybody an idea how I can make it work with Windows Audio again? Most games use DirectX Sound and thus don't work properly, either.... It really sucks.
TheFlow0360
Posted 2016-12-28T16:48:19.923
Reputation: 63
Go to Control Panel -> Sound -> Playback tab, right-click your device and choose Properties, then Enhancements tab. Verify that "Virtual Surround" (or "Speaker Fill") is checked, then click OK. – harrymc – 2016-12-31T08:56:06.277
@harrymc the enhancement tab doesn't exist for this device... – TheFlow0360 – 2016-12-31T10:01:59.553
Windos Update might have updated the driver. Try to roll the driver back in Device Manager (link).
– harrymc – 2016-12-31T10:30:38.050i checked it, i can't do a rollback so it seems the driver wasn't updated – TheFlow0360 – 2016-12-31T11:37:50.813
Try Control Panel > Troubleshooting > Troubleshoot audio playback. – harrymc – 2016-12-31T11:53:34.820
it tells me to disable extensions, but when i go to "show extensions" it only shows a button to start the logitech gaming software.. it tells me to reboot, going to do that now – TheFlow0360 – 2016-12-31T12:09:55.307
it worked! thank you so much! would you create an answer for this so I can accept it and award you the bounty? – TheFlow0360 – 2016-12-31T12:13:29.490
Done as requested. – harrymc – 2016-12-31T13:14:06.043