Why can't I click Listen to Music in Windows 7 for Bluetooth headphones?

Question

Here is a screenshot of where Listen to Music appears. I cannot click it, it simply does nothing if clicked. Alternately while in Playback Devices > Sound I cannot right click and press "connect".

Why can't I click this operation?

Answer 1

It now works!

Ultimately I've found this to be a driver-related issue. If you've tried everything else try this:

1. Figure out whose Bluetooth hardware you are using. In my case I'm using Intel-based hardware.

2. Go to their website and download/install the latest drivers available. In my case the latest drivers did not fix the problem. I actually had to use the older Bluetooth drivers installer.

   • I downloaded and installed the Intel Driver Update Utility
   • Once the utility is open click Scan

   • Try the Latest drivers and if that doesn't fix it, try the Older drivers

     

As noted above I ended up having to use the Older drivers tab as seen in the image.

Everything works great now!