Is Epson Perfection 4990 Photo scanner Windows 10 compatible?

Question

When upgraded to Windows 10 on the Epson site Windows 10 wasn't mentioned for the Perfection 4990 Photo scanner compatibility, but the scanner driver + scan utility worked fine.

Now since a couple of days when I start the scan utility I get the following message:

I noticed that this was after a Windows update, though I don't know if the two are related.

I already tried re-installing both driver and scan utility from the Epson website, and restarting my PC. I hadn't changed my USB port, but changing it doesn't solve the problem, nor does any other suggestion from the Troubleshooting Assistant.

Did the Windows update break the compatibility? Is there a way to get the scanner to work again?

Answer 1

While the device previously worked on a USB3 port, it no longer did. Like I said in OP, also moving it to another port didn't solve the problem.

The solution was to move it to a legacy USB2 port.