1
We have a shared outlook mailbox for a technical support group.
There are 3 members inside the support group and each of them take turn to handle support tickets.
The member that needs to check the mailbox is determined by events in shared calendar.
Instead of having 1 folder for all emails, I would like to have 1 folder per support member (so three in that case) and move the email to the right folder according to who’s the one handling the tickets this week.
How can I achieve something like this? Do I need a rule or is there anything else to do that kind of work ?
Thanks!