Dell laptop cannot be used with two docking stations

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I have a Dell laptop with two docking stations, one at home and one at work. Often when I go from home to work, I just close my laptop (which puts it to sleep) and when I plug it into my work docking station, only the laptop screen comes on and the devices plugged into the docking station don't work. The only way to fix it is to do a complete shut down and reboot. It's like the computer wakes up and doesn't recognize the docking station it's on. I'm pretty sure they're the exact same docking station both at home and work. Any ideas on how to fix this?

  • OS: Windows 10 (All latest updates)
  • Laptop: Latitude E5470
  • Docking Station: Dell E-Port Plus

Mike Christensen

Posted 2016-11-02T16:40:28.860

Reputation: 3 299

Have you tried updating your drivers since the anniversary update? I have seen similar issues with dell products. We had a dvd drive that would only recognize disk that were in the drive during boot up. – Cody Pace – 2016-11-02T17:00:22.910

Answers

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Since the laptop seems to failing on two different docking stations, check the connector on the bottom of the laptop. Make sure no debris is in covering the pins that connect to the dock. Also, make sure no pins are broken or bent.

Also, here are a couple of things to try if the above doesnt apply:

  • Make sure your BIOS for your laptop is up to date.
  • Boot with Legacy ROM disabled
  • Enable Legacy ROM and disable Secure Boot

Keltari

Posted 2016-11-02T16:40:28.860

Reputation: 57 019

Asked: 2016-11-02T16:40:28.860

Viewed: 130 times

Active: 2016-11-02T21:15:40.897