1
The USB ports (hub) on the left side of my BenQ XL2730Z are not working when I plug my wired mouse and wireless keyboard into them.
I have connected my Macbook Pro to the monitor using the USB A/B cable that comes with the monitor and then plugged in an Evoluent ergonomic wired mouse and a Microsoft ergonomic wireless keyboard to the USB ports on the side of the monitor. The red light on the bottom of the mouse turns on but the mouse does not respond when moved and typing on the keyboard does nothing.
According to BenQ support (although I don't have much faith in them), the ports on the side of the monitor do not provide enough power and therefore can only be used for data transfer (USB drives, cameras etc.) and not to power peripherals like mice and keyboard. I couldn't find this written in the user manual of the monitor anywhere.
Has anyone managed to get a mouse and keyboard to work by plugging them into the USB ports on the monitor?
2Are these ports working with anything else? Did you try any vanilla USB keyboard? Any USB flash drives? – Ale..chenski – 2016-09-21T21:20:15.957
2Note: BenQ response is obvious BS: mice and keyboards are the LEAST power-hungry peripherals among USB devices. – Ale..chenski – 2016-09-21T21:25:03.873
@AliChen I haven't yet. That's what I'll be doing tonight. I can understand why the wireless keyboard might not work, but the mouse is just a normal, wired mouse. And yes, that was my thinking exactly around the "power" excuse. I'm pretty sure it takes more power to spin a hard drive disk than it does to power a mouse. – faridghar – 2016-09-22T13:28:24.957
Test the hub with an USB flash drive instead of mouse/keyboard. If it doesn't work with an USB stick, something is definitely broken (needn't be the hub, might be the cable, or even the port in the PC). – dirkt – 2016-09-26T14:13:07.457
Got confirmation from BenQ support in the US as well as confirmed via a test that all peripherals are supported by the USB hub on the side of the screen. Turns out the screen was defective. – faridghar – 2016-09-27T14:57:39.440