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I have a Five9 X2000 server with PhoenixTrusted Core on it. The user password is set (and known) but the supervisor password is "clear". When accessing BIOS it asks for a password (which, again, only the user is set). When I access BIOS I only have user privileges. I do not have access to certain areas of the BIOS (including being able to set an unset supervisor password in order to be able to delete the unwanted user password) When I change the user password to nothing it saves and says clear, however on reboot it asks for the password to enter BIOS again. Any help is much appreciated.
johnjohn
Posted 2016-09-09T23:52:39.477
Reputation: 1
Sounds like you should try something other then a blank password. – Ramhound – 2016-09-10T00:01:07.433
I'm not certain what you mean. BIOS requires a password. The only set password is the user password. I don't want there to be a password for the supervisor or user. Since the user is the only one that is set, I use that one to enter BIOS but it has limited permissions. A lot of options are greyed out. i thought if I were able to set a supervisor password that I could then delete the user password but the option is greyed out. If I change user password to nothing it clears and says it saves but it doesn't save. All I want is to delete the user password. – johnjohn – 2016-09-10T00:07:44.483
I mean that, your attempting to set the password to something, the firmware is likely rejecting but failing to notify you of. Have you tried setting a password for the supervisor password, so you can at least, login as that and get access to all the options? – Ramhound – 2016-09-10T00:13:07.443
That's the thing though. I can't set a Supervisor password. When it askes for a password to enter BIOS I tried leaving it blank and hitting enter since supervisor is not set. Rejected. So I HAVE to enter a password which is the user password. Upon entering that password I enter BIOS and do not have the ability to even set a Supervisor password. It seems like the supervisor capability has been locked out by virtue of setting a user password without a supervisor password. Design oversight? – johnjohn – 2016-09-10T00:23:24.670
You have reset the device, and then tried, the default password which isn't "clear" right? – Ramhound – 2016-09-10T00:31:53.407
When I said the supervisor password was "clear" I just meant it was listed as clear in the BIOS and not "set" like the user, which has a password. Before user had a password it was listed as "clear" as well. After it was give a password it changed to "set". Sorry for the confusion. Essentially all I want to do is unset the stupid password but it seems as though once it is set, it cannot be returned to clear. – johnjohn – 2016-09-10T01:16:06.240
So I thought this was networking hardware, didn't know it was just server rack hardware with your typical UEFI firmware – Ramhound – 2016-09-10T01:56:04.280