How to re-download an email in Outlook

0

My company runs a Microsoft Exchange email system, with Outlook 2010 on the computers. On my machine, I have an email with an attached file that is corrupted. However, the file as it exists on the server is not corrupted. So, I'd like to re-download this specific email so that the .ost file on my machine is correct. I'd rather not delete the .ost file on my local machine since I have several GB of emails, which seems to be the sticking point here, as I cannot find an approach that doesn't rely on this. Is there any option to simply re-download an email? If possible, this would solve this sort of problem under any circumstances, which is why I'm after a solution of this type. In my particular case, I can download the file from the server myself, so I'm not actually being prevented from accessing the data.

TTT

Posted 2016-09-09T12:38:48.623

Reputation: 271

2Have you asked your IT department to send you the un-corrupted file or asked the sender of the original email to send it again? I would start there because they can probably get this done pretty quickly. – Ray M – 2016-09-09T13:02:38.167

@RayM I'm looking for a more general solution to re-download the file, since it's always possible that other methods might not work under other circumstances. Though, there may not be a general solution to this problem. – TTT – 2016-09-09T17:48:06.553

Answers

1

Since it's Exchange, access it via OWA (webmail), or turn off your Outlook cache for that Exchange account and restart Outlook.

Doing either of these will give you a live view of the email directly on the server.

Perhaps check out this related SU question:

Ƭᴇcʜιᴇ007

Posted 2016-09-09T12:38:48.623

Reputation: 103 763

I'm looking specifically to fix the existing copy of the file in the .ost database. I don't want to run the risk of forgetting and using the bad data 6 months from now. – TTT – 2016-09-09T17:46:52.123

+1 for OWA - this is a sure shot way of looking directly into the server – Prasanna – 2016-09-09T17:55:49.413