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I can't connect an Bluetooth devices to my Dell 6540 laptop. I tried two devices and neither works.
I have Bluetooth headphones SHB7000 that I can connect to from my cell phone. I also have a Samsung Galaxy s6 that I can pair to a different laptop.
I went to the Dell website and installed the latest Bluetooth driver. No luck.
I made sure that the Bluetooth button is turned on.
I can pair the phone with the laptop, but it seems like the connection is then dropped. I can't send any files or see the device in the device manager.
I can pair the headphones, but then it seems like the connection is dropped. When I click on the volume mixer, I do not see the headphones listed.
There are no driver issues as per the device manager.
I also ran the Dell automatic driver detection and installed any updates.
Has anyone been able to get Bluetooth to work on this?
1Could be a hardware fault, such as the Bluetooth aerial that is connected to the mini PCI card has been unplugged or broken. – mt025 – 2016-08-17T20:07:57.373