How do I remove an app folder is OSX when all else fails?

Question

I have a folder/package in the Applications called CrashPlan.app. The uninstall failed and I am left with a folder that has a Contents folder, but aside from that, is completely empty.

The folder info: drwxrwxr-x@ 3 root 102 13 Jul 20:36 CrashPlan.app

I have tried the following: sudo rm -rf CrashPlah.app chown chflags nouchg

I tried the same things in Safe Mode and Recovery Mode. I tried disabling System Integrity Protection. Whenever I try to remove the folder I get: rm: CrashPlan.app/Contents: Operation not permitted rm: CrashPlan.app: Operation not permitted

Does anyone have any advise? I feel like I've tried everything.

Answer 1

When CrashPlan uninstall fails, one solution is to reinstall CrashPlan and follow the steps in this support article.

Because uninstall has already failed, the problem may be that the "system immutable flag" is set for /Applications/CrashPlan.app or its contents. In Terminal, try ls -ldO /Applications/CrashPlan.app and ls -ldO /Applications/CrashPlan.app/Contents. The ls command may show something like this:

drwxrwxr-x@  3 root  102  schg   13 Jul 14 20:36 CrashPlan.app

If you see the schg flag, run these commands.

sudo chflags -R noschg /Applications/CrashPlan.app
sudo rm -fR /Applications/CrashPlan.app

If chflags fails, the flag may be unset only when the system is in single-user mode.

If rm still causes the "Operation not permitted" error, CrashPlan.app may be locked in Finder. If it is locked, trash /Applications/CrashPlan.app. If Finder asks about moving locked items to the trash, click continue. Empty trash and when Finder asks about removing locked items, click Remove All Items.

To completely remove CrashPlan, remove these folders if they exist.

• /Library/Application Support/CrashPlan
• ~/Library/Application Support/CrashPlan

There may also be com.code42 files in these folders that were not removed.

• /Library/LaunchAgents
• /Library/LaunchDaemons
• ~/Library/LaunchAgents

Answer 2

For those who find this, here's a link to download a current version of the CrashPlan Home app, install it, then run the installer to remove the application without TOO much headache.

https://www.code42.com/crashplan/download/