Skype prevents computer from shutdown

Question

Skype is preventing the computer from shutting down. This error dialog appears on the shutdown screen (the one where you can only take pictures of the screen) and without user interaction, leads back to the desktop showing this:

Skype.exe - Application Error
The instruction at 0x0000000062B1E31B referenced memory at 0x00000000058C07F8. The memory could not be read.

I am using Windows 10 x64 Pro and of course the latest version of Skype. Skype is running for the entire time the computer is turned on.

This error is persistent with every reinstallation of Windows. As of yet, I have no clue where this comes from and therefore I don't know which information to provide except the obvious (OS version, Skype version). The workaround is to exit Skype, wait a few seconds and then trigger shutdown. But is there an actual solution to this issue?

Answer 1

I have the same problem. The simplest solution (updating driver doesn't work) is... adding taskkill command to logoff and shut down scripts.

Prepare file kill_skype.bat:  put taskkill command inside

taskkill /IM skype.exe /F

Go to Local Group Policy Editor:  Computer configuration -> Windows settings -> Scripts -> Shutdown -> Properties -> Add -> find kill_skype.bat file.

User configuration -> Windows settings -> Scripts -> Logoff -> Properties -> Add -> find kill_skype.bat file.

Now your computer will logoff and shutdown without error.

Answer 2

This issue might be linked to your ASUS Xonar DG Audio Device if you have it. Try updating those drivers and see if that helps. Another solution that sometimes help is to disable "I sing out" sound in Skype options->Sounds.