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Laptop Model: Acer Aspire V5-473P
Laptop Age: 22 months
OS: Windows 10 (Upgraded 6 months ago)
Problem Occurred: 5 months ago.
Problem Description:
Battery icon suddenly started showing "plugged in, not charging" at 80%. Since then, laptop ONLY turns on with AC power (doesn't matter battery is plugged in or not), when the AC power is removed, laptop stops running immediately(no regular shutdown process, because battery is not supporting it at all).
Battery started being depleted since then, after 5 months, now it is 0%, and still showing "plugged in, not charging", and laptop still only runs on AC power.
The led indicator for battery is always on when AC power is connected (its perfectly stable, not blinking).
From the battery report, battery seems OK to me (Please notice that "Full charge capacity" is still a healthy amount)
What I tried:
Method 1:
- Disconnected AC power
- Shut down laptop
- Removed battery
- Connected AC power
- Started laptop
- Opened "Device Manager"
- Uninstalled "Microsoft ACPI Compliant Control Method Battery" (all occurrences)
- Shutdown
- Disconnected AC power, inserted battery
- Connected AC power, started laptop
Result: Did not work.
Method 2:
- Removed the power adapter and Battery.
- Pressed and kept holding the power button for 40 seconds.
- Connected the power adapter without fixing battery.
- Power on the laptop .
- After logon to the windows, Shut down the laptop.
- Fixed the battery and connected the power adapter, then powered on the laptop again.
Result: Did not work.
Is it a battery issue or a charging circuit problem? What should I do now?
Try this test when you're done for the day: power down, attach battery, plug in charger, and let it sit overnight. When you turn it on in the morning, check the charge on the battery, and post the result. If the battery still shows little or no charge, see if you can find a friend or local store with the same laptop, plug in the battery without the charger and see if it reads the same. If it does still read the same, plug in the charger and see if it shows charging activity. This will help narrow down the problem. – fixer1234 – 2016-06-21T01:39:41.473