0
This is my first time posting, so please go easy on me!
I have a user that makes frequent changes and notes to an Outlook 2013 contact in the "People" area. After making the edit and clicking "Save", the change I so clearly made does not appear until I restart her Outlook 2013 application for any contact. This does not happen on any other PC to my knowledge (including mine).
Things I have tried:
- Waiting 5 minutes: it took a few seconds on my machine.
- Making the change by right clicking the contact and selecting "edit".
- Clicking the "Send and Recieve All Folders" option.
- Repairing and rebuilding the user's .ost file and Address Book folder under Appdata\local\Microsoft\Outlook.
None of those attempts resolved this strange issue.
Let me know if I did not provide enough information. Any assistance is greatly appreciated!
EDIT: This has been happening since she was given the PC. No changes have been made since she was hired.
Eric Chambers
Posted 2016-06-20T19:45:48.070
Reputation: 1
1Have you checked her account settings? It's possible Cached Exchange Mode is enabled. While this may not be the culprit, if I recall correctly, Cached mode can delay updates for certain amounts of time. Closing and opening the application would "force" outlook to update any changes. – jrichall – 2016-06-20T20:05:21.140
Thank you for the suggestion. I will contact the user and report back shortly. – Eric Chambers – 2016-06-20T20:41:39.387
The user told me that she can try this tomorrow. – Eric Chambers – 2016-06-20T20:51:59.973
Here is some info on finding Cached Exchange Mode settings: Click Here
– jrichall – 2016-06-20T20:53:49.253My apologies for the late response. The helpdesk was slammed for the past couple days. Unfortunately, turning office "Cached Exchange Mode" did not resolve the issue. We waited a reasonable amount of time and it did not display the changes. This was not the case on my PC as it was fairly quick to appear with the mode unchecked. – Eric Chambers – 2016-06-24T15:04:11.210