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I was using Remote Desktop on a Windows 10 machine to access a remote Windows 7 host this morning and everything was working OK. I needed to restart the remote host, and afterwards could not connect to the machine.
When I checked the host, I noticed that "Remote Desktop Services" is not listed in the services.msc panel. I tried to manually start the services from an elevated command prompt with "net start TermService" and I get "System error 5 has occurred. Access is denied."
I have already run virus and malware scans and they have all come up clean. Checked the registry settings and they look OK, but I don't have another Windows 7 machine to compare against.
I can ping the remote host from my local Windows 10 machine, so the network seems OK. I'm using McAfee for AV but have allowed port 3389 and the connection was working fine this morning.
Any ideas?
Nathan Stout
Posted 2016-06-16T23:17:29.020
Reputation: 1
1have you checked on the target if it is listening on port 3389
netstat -an | findstr 3389should not be empty and if you have allowed 3389 on the firewall than you should be able to see the port open from another machinetelnet targetIP 3389should be successful. – Zina – 2016-06-17T22:25:46.390Thank you for your response, @Zina. It is not listening on port 3389 and I can't connect via telnet. – Nathan Stout – 2016-06-20T16:20:20.823
Finally located the log files in the Event Viewer > Application and Services Logs > Microsoft > Windows > Terminal Services-LocalSessionManager.
Has this message: Remote Desktop Service start failed. The relevant status code was 0x80070005.
Microsoft tech articles says to login as administrator, load the services panel, find the service, and restart. However, it doesn't say what to do when you cannot locate the service.
Still searching for help. – Nathan Stout – 2016-06-20T17:20:04.877
try to see if you can get a more detailed log (I am lately involved with Linux and OSX, not so much Windows anymore - so trying to remember how I did try to resolve problems). The Windows 7 I assume is Pro or Enterprise as Home does not have RDP. Any updates installed lately? Any software between the last two restarts? Disable the service, restart the machine and try to reenable it. Disable McAfee and restart just to see that it does not interfere with RDP starting. Just throwing some ideas.... – Zina – 2016-06-20T21:37:31.800
Unfortunately, the log is not detailed at all. And I wasn't able to find an exact match for the error code using Google. The OS is Windows 7 Professional. The only software installed recently was ThinStuff's TSX RemoteApp. Somehow it must have messed up the Remote Desktop Services. There is nothing on their site that I could find that describes this type of problem with their software. I uninstalled the software anyway and restarted, but the same problem persists. Disabling McAfee and restarting didn't seem to make any difference. – Nathan Stout – 2016-06-21T16:17:36.330
You could try to system restore the point before the thinstuff install. – Zina – 2016-06-21T19:02:24.180