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I recently bought a Dell latitude E6420 i5-2520M 8GB and I am experiencing a very annoying issue with the speakers.
The sound coming from the laptop's internal speakers works until I plug the headphone jack into the computer for the first time. When I unplug the headphones, the internal speakers do not come back on.
What I have tried so far with no success:
- Uninstall and reinstall audio/sound drivers
- Tried Realtek drivers
- Disabled headphones
- Recovery and reinstall Windows 10
Every time I uninstall and reinstall the sound drivers the speakers start to work again until I plug in and then remove the headphones.
How can I resolve this?
Marcellinov
Posted 2016-06-06T21:49:20.350
Reputation: 133
I have several DELL machines and that's the expected behavior. Do the speakers work again if you unplug the headphones? – Glenn Randers-Pehrson – 2016-06-06T22:14:28.233
No, they don't. Speakers stop to work completely even when I unplug the headphone. The only thing that help is uninstall and reinstall again the driver. – Marcellinov – 2016-06-06T22:19:56.167
Maybe the question was not clear - problem here is that the jack somehow affect the internal speakers completely (even after I unplug the headphone...). – Marcellinov – 2016-06-06T22:41:50.843