"Couldn't load plugin" - Google Chrome

I am trying to watch a video on Google Chrome and I got this error below. Could anyone tell me how to solve this problem? I can view videos normally on Youtube but with this page I have the problem. Thank you.

[Error screenshot: black screen with "Couldn't load plugin" text centered, on a gray background

Nguyen Van Huan

Posted 2016-06-02T12:47:20.960

Reputation: 1

1What device are you attempting to view the video on? The device may not support the plugin. – Jerard Puckett – 2016-06-02T13:03:06.547

2What plugin is it trying to load? – TheKB – 2016-06-02T13:09:50.487

Thank you. I am browsing it on laptop. For the plugin I don't know what it is. How can I check that? – Nguyen Van Huan – 2016-06-02T13:23:11.743

Try going to here and seeing what it says.

– TheKB – 2016-06-02T13:34:11.770

Hi, the exact same problem happened with the link you gave. – Nguyen Van Huan – 2016-06-02T13:35:28.233

So then it is flash that is not working. Try my answer. – TheKB – 2016-06-02T13:41:03.090

Also, tell whoever manages the site that the link is accessible from anywhere without authentication. – TheKB – 2016-06-02T13:45:25.007

Try starting Windows in Safe Mode w/ Networking and try the web site. – Sun – 2016-06-02T14:46:37.693

Answers

In versions of Chrome prior to version 57, it was possible to configure Flash via chrome://plugins however this feature has since been removed. For the newest versions of Chrome, if the browser displays the error "Couldn't load plugins" then try the following remedies:

Ensure that Chrome is configured to allow the desired website to run Flash. Unfortunately, Chrome will no longer allow a website to Flash to run by default, or even popup a small dialog to ask permission. Instead, it is necessary to explicitly configure Chrome. To do this, navigate to chrome://settings/content and then either enable Flash for all sites by choosing "Allow sites to run Flash" (which, depending upon how the browser is used, may be a security hazard) or else enable it for only the desired website via "Manage Exceptions..." and then enter the desired site, e.g. mysite.com, and press enter.
If that doesn't work, uninstall Chrome and reinstall. This is tricky because the uninstaller program does not fully uninstall Chrome. Find instructions on the Internet to help with this (it involves deleting directories, modifying the registry, etc.) Also note that, although this step is frequently recommended, in my experience it is a long-shot because it seldom works.
If that doesn't work, then download and install the Pepper Flash Player from Adobe. However, this approach can lead to another issue, which is that Chrome will not run an external Flash Player if its own bundled Flash Player is of a newer version. Since Chrome auto updates itself frequently, and since Adobe releases new Flash Player versions frequently, this may happen before long. To work-around this issue, run Chrome with the --disable-bundled-ppapi-flash command-line switch.

PS, Whatever you do, if you download and install Flash Player then do so only from adobe.com domains. Do not, under any circumstances, respond to popups advertisements from other domains which offer to "fix" or install Flash Player as these may introduce serious security hazards.

CQ Bear

Posted 2016-06-02T12:47:20.960

Reputation: 121

It appears that the plugin that is not working is flash.

Go to chrome://plugins
Click Details
Find Adobe Flash Player
Under Type: PPAPI click Enable

If that doesn't work, update Chrome.
Source

TheKB

Posted 2016-06-02T12:47:20.960

Reputation: 813

Thank you. I tried both but it still doens't work. – Nguyen Van Huan – 2016-06-02T13:53:52.847

Could you help me check the link if it works for you? https://echoess.uml.edu:8443/ess/echo/presentation/54e77c41-9a55-4baa-b1f2-68af0415dd42?ec=true

– Nguyen Van Huan – 2016-06-02T13:58:53.130

1@NguyenVanHuan Try IE or Firefox then. It really should work. It works for me in FF and Edge. – TheKB – 2016-06-02T13:59:16.613

Thank you. I tried both of them as well. However, I got the following errors. IE: Internet Explorer cannot display the webpage FF: The connection was interrupted The connection to echoess.uml.edu:8443 was interrupted while the page was loading. – Nguyen Van Huan – 2016-06-02T14:04:43.243

1Are you using anything that would prevent plugins (VPN, overzealous web filter, etc.)? – TheKB – 2016-06-02T14:08:08.600

I don't intend to install any of these. However, if possible, could you help me check that? – Nguyen Van Huan – 2016-06-02T14:10:16.713

I can't check that because I don't have your software installed. Could you try an online proxy such as hide.me?

– TheKB – 2016-06-02T14:12:03.200

Thank you. I have just checked it but I still can not access the site. May this problem relate to region? – Nguyen Van Huan – 2016-06-02T14:17:06.060

1Perhaps. I doubt it though. Try it on another computer and see if it works. I can't really help anymore though. – TheKB – 2016-06-02T14:33:35.037

I tried it with my friend laptop and the same problem happened. It is really irritating. – Nguyen Van Huan – 2016-06-02T14:34:53.607

1This is most likely a network problem or filter. To confirm this you could try a free VPN and see if that works. – TheKB – 2016-06-02T14:37:37.670

Thank you, I will try it now. I will let you know if it works or not. – Nguyen Van Huan – 2016-06-02T14:40:46.483

1You said you were using Chrome. Chrome has Flash Player built-in. It worked for me and saw the code that asked for Flash: <object type="application/x-shockwave-flash" data="echo_desktop.swf" width="100%" height="100%" id="echo-desktop" title="Adobe Flash Player" style="visibility: visible;"> – Sun – 2016-06-02T14:44:16.447

1@Sun It works for me too but not for them. FF and IE didn't work and another computer didn't work either so it's probably a network filter of some sort. – TheKB – 2016-06-02T14:47:17.693

Hi, sorry for the late reply. My account had some problems. I reinstalled Google Chrome and it works perfect now. Thank you all for your help. – anhnha – 2016-06-03T13:39:37.617

1@user3126592 No problem. If you think I helped please upvote my post. – TheKB – 2016-06-03T15:41:04.343