Webcam not found, but device manager says 'working properly'

I've got a Dell Latitude 12 7275 with Windows 10. My webcam doesn't work, but I can't find out why.

In Windows' Device Manager, a ISP Camera Device shows up. It says 'This device is working properly', but it showing a question mark as well. A bit confusing to me.

When I try to use the camera, it shows an error:

I already tried to install other drivers, but I really can' t find them. On Dell's website I couldn't find webcam drivers. How can I install my webcam drivers?

Stephan Vierkant

Posted 2016-05-26T21:41:13.450

Reputation: 253

Can you click on the "Details" tab of the device (in your picture) and select "Hardware IDs". Copy/paste the list to your question so we know precisely what the device is :) – Kinnectus – 2016-07-08T08:27:36.763

Answers

You might try right clicking on the four devices and uninstalling them. Then try this Dell support page to help diagnose and get drivers: http://www.dell.com/support/home/us/en/04/product-support/product/latitude-7275-laptop/diagnose

Musselman

Posted 2016-05-26T21:41:13.450

Reputation: 560

Try uninstalling the webcam and the USB components as well. Then clean out your registry. I found that when I simply uninstalled the drivers and USB references, they all came back on restart, but the webcam still didn't work. But when I cleaned out the Registry using CCleaner, it all came good. Hope this helps.

PeterC

Posted 2016-05-26T21:41:13.450

Reputation: 1