Windows resume loader error

2

I work on a service desk and got a call today about an error a user was having: Windows resume loader failed so I attempted some trouble shooting in the following:

  • Had user hard reboot; error still occurred but user was able to attempt to start normally; after normal Windows start it threw the Windows resume loader error again
  • So I thought about starting in safe mode, I had the user restart again; got him to the safe mode start and had him attempt to reset in safe mode; it ended up freezing his keyboard and he was unable to choose an option; so I did some research and found out that he would have to reset his capacitors
  • Had user reset the capacitors by unplugging the computer and holding down the power button for about 20 seconds; user still got the same error

So my question is, is there anything else I could have done in order to further assist this user, also how do you fix this issue?

13aal

Posted 2016-05-19T13:14:29.237

Reputation: 153

What version of windows? – TheKB – 2016-05-26T15:32:23.003

Windows 7 Enterprise, it's a government laptop, so that might make this a little more complicated – 13aal – 2016-05-26T15:36:00.297

Ok. I'll try to help. What happens if the user presses option 2 or Delete restoration data and proceed to system boot menu? – TheKB – 2016-05-26T15:42:57.850

Well I didn't go that far because my job entails me to only have a certain amount of Administrative privileges. What I was able to do is troubleshoot to the point where I knew the error wouldn't go away. Basically I just want to know if there's anything more I could have done? – 13aal – 2016-05-26T15:46:20.463

There is not much more you could've done without being there especially if the keyboard was not working. – TheKB – 2016-05-26T15:51:23.983

@TheKB That's kind of what I figured, how do you fix this issue anyways? – 13aal – 2016-05-26T15:53:31.457

1The "fix" if it only happens once is to press 2 and move on. This only indicates that the hibernation/sleep file is corrupted. Pressing 2 will just normally boot windows. – TheKB – 2016-05-26T15:57:32.780

Fair enough, post it as an answer and I'll give you the bounty – 13aal – 2016-05-26T15:58:50.047

1I have posted it as an answer. I am glad I could help. – TheKB – 2016-05-26T16:03:21.513

Answers

2

To fix the Windows Resume Loader Error press 2 when presented with options. This will discard any corrupted hibernation/sleep files and boot windows normally.

TheKB

Posted 2016-05-19T13:14:29.237

Reputation: 813

I can award you the bounty in 23 hours. – 13aal – 2016-05-26T16:07:49.413

@13aal No problem, again glad I could help. – TheKB – 2016-05-26T16:08:39.050

Asked: 2016-05-19T13:14:29.237

Viewed: 306 times

Active: 2016-05-26T16:02:32.980