Outlook randomly freezes while composing a new email

Outlook 2007 (Exchange mailbox) randomly freezes on an XP SP3 machine. Maybe after a few minutes, maybe after a whole day. It seems to be completely random but it always happens while in the middle of typing an email. We have left it for 30 minutes to check that it was not just busy doing something, still dead as a doorknob.

Task Manager reports nothing out of the ordinary in terms of CPU or memory usage.

What I have tried:

New Outlook mail profile
Office Diagnostics, no problems found
Ran Outlook in safe mode with no addons
Checked for any Office service packs (was already on the latest) and updates

What else can I do to try and fix this?

Note - there is a similar question but in my case Outlook locks up completely.

microsoft-outlook-2007

Kez

Posted 2010-02-11T16:24:41.983

Reputation: 15 359

This is a bit random, but do you have skype running? I remember that that was a problem in a place I was working in. – Stephen – 2010-02-11T16:50:20.813

No no, random is good. Unfortunately no Skype though. – Kez – 2010-02-11T18:29:05.867

I think you should try and rule out that any other program is interfering with it. Does it freeze up if you do a restart and the first program you open is outlook? – Stephen – 2010-02-11T20:16:25.813

sorry for the unrelated comment. when you vote to close a question as a duplicate, please try to leave a comment with a link to the duplicate (if there's not one already). just a simple "duplicate: http://<link" is enough. thanks! – quack quixote – 2010-02-15T16:30:14.417

Answers

Bit of a boring resolution to this. We eventually created a new user profile from scratch, which resolved all of the problems. At least, that's what we're hoping...

Kez

Posted 2010-02-11T16:24:41.983

Reputation: 15 359

What version of Outlook 2007? With or without the SP1 for office 2007?

I know the service pack that came out for office 2007 made a lot of performance improvements. Go to the office or windows updates site and download the latest updates for office/outlook 2007.

commradepolski

Posted 2010-02-11T16:24:41.983

Reputation: 369

Already on the latest service pack......... which is SP2 :-) The full version title is Office Professional 2007 OEM. – Kez – 2010-02-11T18:28:37.553

Didnt remember off the top of my head if it was SP1 or SP2. Sorry bout that.

Another thing I can suggest is the following:

Start>Run

then type:

outlook.exe /cleanprofile – commradepolski – 2010-02-12T17:25:01.163