Getting the error "There was an error in iCloud Preferences"

15

6

I keep getting this error:

enter image description here

Not sure how to fix it. I tried moving the MobileMe.plist file from the preferences but still get this.

Ive saved the log file specifically for the iCloud error:

4/26/16 4:21:39.714 PM  com.apple.preferences.icloud.remoteservice[1315]    Failed to connect (_signInButton) outlet from (iCloudPref) to (NSButton): missing setter or instance variable
4/26/16 4:21:39.714 PM  com.apple.preferences.icloud.remoteservice[1315]    Failed to connect (_signInSpinner) outlet from (iCloudPref) to (NSProgressIndicator): missing setter or instance variable
4/26/16 4:21:39.715 PM  com.apple.preferences.icloud.remoteservice[1315]    Could not connect action, target class iCloudPref does not respond to -signinPressed:
4/26/16 4:21:39.800 PM  com.apple.preferences.icloud.remoteservice[1315]    Additional Logging , array retured in signedInAccounts is (
    " -- uid: 23E78709-2529-493E-A80A-17F8E3BABAB8; loginName: user@me.com; provider: com.apple.account.icloud; parent: (null)\n\taccount ID: user@me.com - com.apple.account.icloud - \n\tprovider attrs: {\n    IADSIDKey = 146390864;\n    \"com.apple.InternetAccounts.loginName\" = \"user@me.com\";\n    \"com.apple.InternetAccounts.provider\" = \"com.apple.account.icloud\";\n    fullName = \"Full Name\";\n}"
)
4/26/16 4:21:41.891 PM  com.apple.preferences.icloud.remoteservice[1315]    [AOSAccounts] :  [MMCopyMeCardImageFromiCloud]  : error from _AOSAccountRetrieveMeCardImage Error Domain=AOSErrorDomain Code=1000 "(null)" UserInfo={HttpStatusCode=404, DialogInfo={
    DialogType = Unknown;
}}
4/26/16 4:21:42.061 PM  com.apple.preferences.icloud.remoteservice[1315]    [AOSAccounts] :  [MMCopyMeCardImageFromiCloud]  : error from _AOSAccountRetrieveMeCardImage Error Domain=AOSErrorDomain Code=1000 "(null)" UserInfo={HttpStatusCode=404, DialogInfo={
    DialogType = Unknown;
}}
4/26/16 4:21:42.256 PM  com.apple.preferences.icloud.remoteservice[1315]    [AOSAccounts] :  [MMCopyMeCardImageFromiCloud]  : error from _AOSAccountRetrieveMeCardImage Error Domain=AOSErrorDomain Code=1000 "(null)" UserInfo={HttpStatusCode=404, DialogInfo={
    DialogType = Unknown;
}}
4/26/16 4:21:42.290 PM  com.apple.preferences.icloud.remoteservice[1315]    Failed to connect (_iconBadgeView) outlet from (IACastleServiceRow) to (NSImageView): missing setter or instance variable
4/26/16 4:21:42.350 PM  com.apple.preferences.icloud.remoteservice[1315]    [AOSAccounts] : [iCloudConfigurationDelegate] -[iCloudConfigurationDelegate completeSetupWithResponse:account:handler:] : Saving iCloud Account with username user@me.com 23E78709-2529-493E-A80A-17F8E3BABAB8
4/26/16 4:21:42.654 PM  com.apple.preferences.icloud.remoteservice[1315]    Migration of type ValidateCredentials already in progress
4/26/16 4:21:42.704 PM  com.apple.preferences.icloud.remoteservice[1315]    ValidateCredentials start
4/26/16 4:21:42.704 PM  com.apple.preferences.icloud.remoteservice[1315]      running ValidateCredentials step LogStatus
4/26/16 4:21:42.731 PM  com.apple.preferences.icloud.remoteservice[1315]    Master identity:  BAT: old-identity 
4/26/16 4:21:42.753 PM  com.apple.preferences.icloud.remoteservice[1315]    KeychainGetICDPStatus: keychain: -25300
4/26/16 4:21:42.753 PM  com.apple.preferences.icloud.remoteservice[1315]    KeychainGetICDPStatus: status: off
4/26/16 4:21:42.753 PM  com.apple.preferences.icloud.remoteservice[1315]    Local iCDP status is 0
4/26/16 4:21:42.753 PM  com.apple.preferences.icloud.remoteservice[1315]      running ValidateCredentials step PreCheckKeychain
4/26/16 4:21:42.766 PM  com.apple.preferences.icloud.remoteservice[1315]     SecOSStatusWith error:[-25299] Error Domain=NSOSStatusErrorDomain Code=-25299 "duplicate item O,genp,0DC4BAEB,S,ak,appleaccount,0,desc,invi,acct,svce,gena,musr,20160426232142.764685Z,75C3AAAC" (errKCDuplicateItem / errSecDuplicateItem:  / The item already exists.) UserInfo={NSDescription=duplicate item O,genp,0DC4BAEB,S,ak,appleaccount,0,desc,invi,acct,svce,gena,musr,20160426232142.764685Z,75C3AAAC}
4/26/16 4:21:42.779 PM  com.apple.preferences.icloud.remoteservice[1315]      running ValidateCredentials step FixupKeychainItems
4/26/16 4:21:42.803 PM  com.apple.preferences.icloud.remoteservice[1315]     SecOSStatusWith error:[-25299] Error Domain=NSOSStatusErrorDomain Code=-25299 "duplicate item O,genp,0DC4BAEB,S,ak,appleaccount,0,desc,invi,acct,svce,gena,musr,20160426232142.802161Z,B5BBC74F" (errKCDuplicateItem / errSecDuplicateItem:  / The item already exists.) UserInfo={NSDescription=duplicate item O,genp,0DC4BAEB,S,ak,appleaccount,0,desc,invi,acct,svce,gena,musr,20160426232142.802161Z,B5BBC74F}
4/26/16 4:21:43.027 PM  com.apple.preferences.icloud.remoteservice[1315]      running ValidateCredentials step FetchMetaData
4/26/16 4:21:43.043 PM  com.apple.preferences.icloud.remoteservice[1315]     SecOSStatusWith error:[-25299] Error Domain=NSOSStatusErrorDomain Code=-25299 "duplicate item O,genp,0DC4BAEB,S,ak,appleaccount,0,desc,invi,acct,svce,gena,musr,20160426232143.04167Z,3AE70A56" (errKCDuplicateItem / errSecDuplicateItem:  / The item already exists.) UserInfo={NSDescription=duplicate item O,genp,0DC4BAEB,S,ak,appleaccount,0,desc,invi,acct,svce,gena,musr,20160426232143.04167Z,3AE70A56}
4/26/16 4:21:44.370 PM  com.apple.preferences.icloud.remoteservice[1315]    Could not find image named 'iCloudDrive'.
4/26/16 4:21:44.622 PM  com.apple.preferences.icloud.remoteservice[1315]    revealElementForKey iCloud
4/26/16 4:21:44.624 PM  com.apple.preferences.icloud.remoteservice[1315]    An uncaught exception was raised
4/26/16 4:21:44.624 PM  com.apple.preferences.icloud.remoteservice[1315]    *** -[__NSArrayI objectAtIndex:]: index 1 beyond bounds [0 .. 0]
4/26/16 4:21:44.624 PM  com.apple.preferences.icloud.remoteservice[1315]    (
    0   CoreFoundation                      0x00007fff96abd4f2 __exceptionPreprocess + 178
    1   libobjc.A.dylib                     0x00007fff8a053f7e objc_exception_throw + 48
    2   CoreFoundation                      0x00007fff969dd134 -[__NSArrayI objectAtIndex:] + 164
    3   iCloudPref                          0x00000001011b69a5 iCloudPref + 10661
    4   libdispatch.dylib                   0x00007fff8ca4f93d _dispatch_call_block_and_release + 12
    5   libdispatch.dylib                   0x00007fff8ca4440b _dispatch_client_callout + 8
    6   libdispatch.dylib                   0x00007fff8ca57c1c _dispatch_main_queue_callback_4CF + 1685
    7   CoreFoundation                      0x00007fff96a729e9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 9
    8   CoreFoundation                      0x00007fff96a318dd __CFRunLoopRun + 1949
    9   CoreFoundation                      0x00007fff96a30ed8 CFRunLoopRunSpecific + 296
    10  HIToolbox                           0x00007fff932e4935 RunCurrentEventLoopInMode + 235
    11  HIToolbox                           0x00007fff932e476f ReceiveNextEventCommon + 432
    12  HIToolbox                           0x00007fff932e45af _BlockUntilNextEventMatchingListInModeWithFilter + 71
    13  AppKit                              0x00007fff8da68efa _DPSNextEvent + 1067
    14  AppKit                              0x00007fff8da6832a -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 454
    15  ViewBridge                          0x00007fff8be2ab21 -[NSViewServiceApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 73
    16  AppKit                              0x00007fff8da5ce84 -[NSApplication run] + 682
    17  AppKit                              0x00007fff8da2646c NSApplicationMain + 1176
    18  libxpc.dylib                        0x00007fff9897245e _xpc_objc_main + 793
    19  libxpc.dylib                        0x00007fff98970e8a xpc_main + 494
    20  ViewBridge                          0x00007fff8be50683 xpc_connection_handler + 0
    21  ViewBridge                          0x00007fff8be2e9d9 NSViewServiceApplicationMain + 2818
    22  PreferencePanes                     0x00007fff854c95c1 PreferencePaneMain + 168
    23  com.apple.preferences.icloud.remoteservice 0x0000000100dccd24 main + 37
    24  libdyld.dylib                       0x00007fff8fc935ad start + 1
    25  ???                                 0x0000000000000001 0x0 + 1
)
4/26/16 4:21:44.634 PM  com.apple.xpc.launchd[1]    (com.apple.preferences.icloud.remoteservice[1315]) Service exited due to signal: Illegal instruction: 4
4/26/16 4:21:45.736 PM  ReportCrash[1345]   Saved crash report for com.apple.preferences.icloud.remoteservice[1315] version 316 (479) to /Users/doronkatz/Library/Logs/DiagnosticReports/com.apple.preferences.icloud.remoteservice_2016-04-26-162145_Dorons-MacBook-Pro.crash

Doz

Posted 2016-04-26T23:04:12.697

Reputation: 424

Yes you aren't able to see it? – Doz – 2016-04-26T23:18:27.777

Great I've also added log file that I've filtered for the iCloud issue – Doz – 2016-04-26T23:24:09.150

Answers

16

Instead of launching iCloud in System Preferences (and getting that error), open Internet Accounts and log into your iCloud account to reset your credentials. That fixed this error from iCloud preferences for me.

user597159

Posted 2016-04-26T23:04:12.697

Reputation: 161

This worked for me. All I had to do was click on Internet Accounts; that worked without any manual login or anything--literally one click to access the UI panel. Not sure what it did. – Jim Stewart – 2016-10-31T13:29:29.380

Asked: 2016-04-26T23:04:12.697

Viewed: 14 916 times

Active: 2016-11-19T07:58:02.010