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The biometric device in my HP laptop stopped working after I updated Windows 8.1 . After I updated to Windows 10, the problem persisted.
My biometric device is from Validity Sensors, Inc.
Any solution will be welcomed.
azae
Posted 2016-04-04T17:19:05.367
Reputation: 1
Please give more details – Don't Root here plz... – 2016-04-04T17:19:55.657
"or update of 8.1" - What? Have you installed drivers for the device which have specific support for Windows 10? – Ramhound – 2016-04-04T17:22:35.457
@Ramhound There is no driver for that device in windows 10. Is there any way to make it work? – azae – 2016-04-04T17:27:07.617
@Private The device worked fine in windows 8.1. But stopped working when i updated the window. Now i have windows 10 installed and it still does not work. I have installed all the drivers. – azae – 2016-04-04T17:30:48.777
1If there isn't a driver that supports Windows 10 then it cannot be used on a machine running Windows 10. – Ramhound – 2016-04-04T17:31:55.420
@azae What biometric device are you using? The manufacurer, The model id, that's what I meant. – Don't Root here plz... – 2016-04-04T17:35:13.897
@Private Its a fingerprint recognition sensor by Validity Sensors, Inc. – azae – 2016-04-04T17:39:55.527
@Ramhound In Device manager, it says its installed. – azae – 2016-04-04T17:41:34.873
@azae http://support.lenovo.com/in/en/downloads/ds103635
– Don't Root here plz... – 2016-04-04T17:42:20.823@Private My laptop is HP. Will it still work? I will give it a try. – azae – 2016-04-04T17:45:24.920
@azae I got the link from here: http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Validity-Fingerprint-Common-Driver-for-Windows-10/td-p/5171912
– Don't Root here plz... – 2016-04-04T17:47:21.217If it works, please comment, I will write the answer. – Don't Root here plz... – 2016-04-04T17:48:40.640
So basically, the author didn't have the drivers installed, I asked that question 2 hours ago. – Ramhound – 2016-04-04T19:29:57.900
@Ramhound: The OP had some driver installed, just not the one that works. I guess that must make a difference. :-) – fixer1234 – 2016-04-05T00:04:19.927