2
Printer: Samsung Xpress M2070W monochrome laser printer
Fuser part number: JC91–01077A.
Problem: paper james when passing through some guide rollers that are meant to guide the paper out of the fuser unit and into the print out tray.
Apart from replacing the fuser unit, what else can one do to fix the issue?
I agree it is a lengthy read but I considered it necessary to fully explain the problem I am facing and also to avoid questions such as "have you tried cleaning it with alcohol?" or "why don't you RMA it?" or what not. – user1969903 – 2016-03-02T10:14:30.533
Can you replace the rollers separately? – Burgi – 2016-03-04T16:11:36.013
Well technically yes but where would I get them from? – user1969903 – 2016-03-04T21:31:54.007
You could try Samsung directly. A quick google revealed these two sites that may help you get the parts. We used to replace the rollers on Ricoh machines all the time.
– Burgi – 2016-03-04T21:47:27.983I took it to a Samsung dealership and they said that the only way they could get a new pair of rollers is if they ordered a new fuser unit. Admittedly, I never thought of searching just for the rollers because I wasn't able to get a part number off of them, only the plastic material code is on them. – user1969903 – 2016-03-05T22:37:07.953