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I often need to remotely manage PC and Macs for desktop support. I'm after a remote desktop management support tool that I could email (or send a url) that the customer could click on (or run) and I could then remotely manage their PC/Mac
A tool that could work on both operating systems would be great but not mandatory (a separate tool for both/either will suffice)
A tool that has an iPhone App would be fantastic too but this would just be very much a 'wish list'
Looking forward to your suggestion!
1+1 Teamviewer as other people have recommended works well and I have been inclined to use it recently, but this is my favourite method of remote support and I use it with clients. – William Hilsum – 2010-02-04T09:29:34.773
1Cheers for the edit, Ivo – ta.speot.is – 2010-02-04T10:36:15.120
1We use this for tech support - note that you need to be able to tunnel into YOUR machine. There are no changes to the customer's firewall but you need to have a DMZ'ed or routed machine – Martin Beckett – 2010-02-04T15:17:48.953