1
I know this question has been asked before but none of the solutions offered fixed my user's situation.
current environment
Windows 7 Enterprise x64
Outlook 2010 x64 client
Microsoft Exchange 2010 Server
What happens after a complete reboot
Click Outlook icon in taskbar
splash window appears and does it's thing
taskbar icon and notification bar icon appears
inbox window does not appear
reminders window does appear and I can even right-click the taskbar icon and open the new email/meeting/appointment dialog.
What I have tried
Rebuild of outlook profile by renaming appdata/local/outlook folder to outlook.old
full repair of Office Pro Plus 2010 program from Programs and Features
checked HKCU\Software\Microsoft\Windows\Current Version\Explorer\Shell Folders and HKCU\Software\Microsoft\Windows\Current Version\Explorer\User Shell Folders for a misspelled Appdata folder as was suggested in Outlook 2010: Can't open the Outlook window but I did not find anything out of place.
Currently the only way I can completely open Outlook with the Inbox window is using outlook.exe /safe.
My next step that I will try is to completely reinstall Office 2010 and see if it makes a difference. If there's no change, I'm going to tell the guy to back up his stuff so I can reimage the whole machine.
Jacob K
Posted 2016-02-05T17:09:02.177
Reputation: 503
Have you tried to sign on with another account on the same PC to see if there's an issue with that account and Outlook there as well? It may be a corrupt Windows 7 user profile issue I suppose as well. It starts up in Safe mode so that means in regular mode something may just be loading that causes the issue. Are you able to get to the add-ons in safe mode and see if you can disable any? – Pimp Juice IT – 2016-02-05T17:20:38.690
Completely reinstalled Office 2010 Pro Plus. Also tried adding my own email account. it launches the process and puts an .ost in the appdata/local/microsoft/outlook folder but the inbox window still doesn't launch. No change whatsoever with either of these fixes. – Jacob K – 2016-02-05T18:02:35.483
Have you tried logging onto the PC with a different login though? Sign on with a completely different login at the Windows OS level and then see what happens with it's Outlook profile. This should tell you if it's a Windows OS user account corrupt profile issue. Were you able to look in Safe mode in Outlook to see a list of add-ons, etc.? – Pimp Juice IT – 2016-02-05T18:09:21.587
Go to “File Tab->Options->Addins->" Select “COM Add-ins". in the Manage drop-down at the bottom of the “Options->Addins” window and click “Go”. – Pimp Juice IT – 2016-02-05T18:11:21.783
Tried disabling all these add-ons and restarting outlook. no change. http://i.imgur.com/5Zwv5bo.png
one interesting note is I wasn't able to deselect the RSADLP add-in. whenever I would relaunch it would have that one selected. I had to actually remove it to keep it from running.
Wonder if that RSA Add-in is still doing that or even shows on the new Outlook profile? Glad to hear you found the solution regardless just suggesting things I've tried in the past for this issue at this level. – Pimp Juice IT – 2016-02-05T21:57:32.127