3
In Outlook 2007/2010/2013, we get a very strange issue. If we create a new message and all that's in it is the below 2-level ordered list and send it to ourself (or someone else, but using ourself for the sake of simplicity in this example), the second-level bullet doesn't show.
Here it is as how it should look / how it looks in the compose window and the sent folder:
That exact same message in the inbox of the person who just sent it to themselves shows as the following (note the missing "a." on the sub bullet):
If we look at the message in the sent folder it looks fine but in the inbox it doesn't. We deleted the Normal.dotm
and NormalEmail.dotm
files in %appdata%\Microsoft\Templates
and restarted Outlook but that didn't solve things. We also disabled signatures but that didn't fix it.
I did a "View Source" on each message and they have surprisingly different HTML:
- Here's the inbox (i.e. broken) one: http://pastebin.com/EZcDaPDm
- Here's the sent items (i.e. good) one: http://pastebin.com/2ba4Y6Pb
We're using Google Apps Sync for Microsoft Outlook in case that matters.
What do you mean by "adding one of the same email accounts that had the issue"? I'm suffering from this as well... Is there a way to fix it without giving up on Google Apps Sync? – obe – 2016-10-06T21:48:32.570