Host Checker issue with Juniper Network Connect (VPN) on Windows 7

Question

A company I am working for uses Juniper to provide a VPN access from outside (or from inside with a "foreign" computer).

When I try to connect to the VPN from inside but with a "foreign" computer, I get the error: "You're not allowed to open a session. Contact your administrator" I tried with several browsers and Chrome is more verbose ^^. It says: " your computer security is not satisfactory. Host checker is not supported. Please contact your administrator" And then I can clic a "retry" button. When I do so, after a while I have some more messages:

"your system is not compatible with Host Checker"

• you must activate Active-X components to get a compatibility with Host Checker [...]

• OR you must install a JVM [...]"

Juniper VPN error on retry image

Well, getting this message on Chrome seems a bit strange as I understand only IE uses Active-X but OK, on Active-X controls are activated. And I also updated my Java plugins to have them up-to-date and it still doesn't work.

I also tried several things with no effect: - I have tried to turn the firewall off prior to connect to the VPN - change the way my computer connects to the internet (proxy, no proxy etc.) but there is no change. - and obviously I do have access to the internet.

I am also able to get to another company's network through another VPN (cisco) with the same computer and from the same location. - I tried to connect to Juniper VPN while running the other VPN /or not and still no change...

Does anyone have any idea please?

Thanks for your help !

Stéphanie