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Have a Windows 10 laptop with a completely unresponsive touch screen.
It shows as active in the device manager and I have tried to perform the setup for the touch screen with no response to the input.
Unfortunately the end user doesn't know the actual time it stopped working (sometime around November at the earliest) so I am not certain if a specific update could be the cause.
IG_42
Posted 2016-01-13T13:28:16.467
Reputation: 121
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Following from the comments, it appears the driver is missing for the device.
The hardware ID HID\VID_0EEF&PID_A107&REV_1813&COL01 indicates the driver is an eGalaxTouch.
Initially, the best idea is to look up the laptops model number on the manufacturers website for an available driver. I would recommend trying this first.
Second, I would just see if the driver is actually available on the machine but for some reason forgotten. Do this by going to Device Manager, double click the device, click the Driver tab, click Update Driver and choose Search automatically for updated driver software.
If these steps don't help, the driver download page for this device is here. The first link for Windows 10, For Surface Capacitive / Resistive / Surface Acoustic Wave / infrared. should cover the device (and for some reason they provide a driver but don't recommend using it for Projected Capacitive technology). Ideally you should run the installer, but if this doesn't work, go back to Update Driver, choose Browse for driver software and point to the extracted folder.
Jonno
Posted 2016-01-13T13:28:16.467
Reputation: 18 756
Curiously the driver version does shows something and the driver date shows a date from 2006 – IG_42 – 2016-01-14T18:28:11.167
@IG_42 likely a Microsoft default USB device, possibly a mouse or generic HID driver. They haven't changed them in a long time – Jonno – 2016-01-14T18:29:46.537
So it's using a random driver for a different device to fill the space – IG_42 – 2016-01-14T18:35:34.233
@IG_42 Not necessarily - some touch interfaces are treated as a glorified mouse/graphics tablet interface. Did you have any luck installing a different driver? – Jonno – 2016-01-14T18:36:30.117
So ran the installer, now it's "not connected" at all – IG_42 – 2016-01-15T14:25:55.513
Under
Win+X->System, what does it say next toPen and Touch:? – Jonno – 2016-01-13T14:33:22.817Doesn't show anything special – IG_42 – 2016-01-14T16:33:03.367
Ok now it apparently thinks no drivers at all is the best driver software – IG_42 – 2016-01-14T17:25:26.513
But the device still shows up just without drivers? – Jonno – 2016-01-14T17:26:08.617
Device shows up but driver details say none are loaded – IG_42 – 2016-01-14T17:29:34.553
In
Device Manager, can youdouble clickit, go to theDetailstab, in the drop down chooseHardware IDsand give us the first line? – Jonno – 2016-01-14T17:31:35.457HID\VID_0EEF&PID_A107&REV_1813&COL01 – IG_42 – 2016-01-14T17:35:59.170