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I have a website (kansaspublicradio.org) that has a Contact Us form. The form sends mail to our front desk lady through the email contact@kansaspublicradio.org (it may be important to note that contact@kansaspublicradio.org is then forwarded to another email account accessed through Microsoft Outlook), which is also listed on the contact page. That may have been a mistake because now we're getting spam mail.
The front desk lady marked the spam mail in Outlook as spam. Now she is not getting any mail at all from my web server!
I can get mail from the website. Front desk lady can not. I changed the contact form to send directly to her normal email account (the one that contact@kansaspublicradio.org forwards to) but she doesn't get those either!
Two questions:
- Do you think the mail is getting blocked by Outlook? The emails are not found in her "junk folder" but I don't know if there's another spam blocker or something.
- If so, then how can we reverse this? I added "no-reply@kansaspublicradio.org" to her list of "safe" addresses to recieve mail from, but it didn't work I guess.
The website is a Drupal cms, with the SMTP Authentication module installed, with SMTP Server setting set to: mail.kansaspublicradio.org
The "from" email address can be anything, but Outlook likely knows the domain name and has blocked that after she labeled enough of them as spam. That's my guess.
Help?
"The front desk lady marked the spam mail in Outlook as spam. Now she is not getting any mail at all from my web server!" Ouch! That was a huge mistake. Go though all the filtering options and figure out where the block is.
– David Schwartz – 2016-01-12T20:36:02.097Found it! It was in the long list of "Blocked Senders" of course. As it turns out, Outlook was still blocking if even with the from address in the list of Safe Senders, like first it was checking the Blocked Senders and blocking it without checking to see if it was in the Safe Senders firs. So we have it working now, thanks! – Dan Mantyla – 2016-01-12T20:54:35.317
Outlook cannot block mail. It might move it per a rule to another folder. Outlook is a dumb client and only told what to do. What would block the actual mail would be the server not Outlook. So I 100% disagree with the accepted answer's first sentence – Ramhound – 2016-01-12T20:58:17.030
@Ramhound It can silently delete it, which is pretty much the same as blocking. – David Schwartz – 2016-01-12T21:03:24.480
@DavidSchwartz - Which moves it to the
Deleted Items
folder unread in most cases – Ramhound – 2016-01-12T22:52:08.350