1
I have gotten a new email account with the following details:
Email address: name@server.com
Type: IMAP
Incoming/Outgoing mail server: server.com
Username: name@server.com
Password: password
Outgoing: port 587 TLS
Incoming: port 993 SSL
I have set up an account on both Thunderbird and Outlook 2010 and have the same problem: I can send emails but not receive. When I ask the client(s) to receive emails I get no error, just a few quick messages about connecting that end with a "no new messages" message.
- The fact that I can properly send emails probably means that the authentication is working (using "normal password").
- The fact that both clients show the same behavior probably means it's not a client issue.
- The fact that I get no error probably means that the ports and encryption protocol are set correctly (I tried to play around with these and I get connection timeouts in most cases).
Where could the problem be? How can I receive emails?
1Could it be that you don't have any mail in your inbox? – user1686 – 2016-01-07T14:02:57.217
@grawity Not unless something else isn't working. I have an unrelated and functional gmail account with which I tested. Sending from gmail to this account did not give any errors on gmail's side. Sending from the new account to gmail works fine. – user1803551 – 2016-01-07T14:06:08.143
1Well my guess here is that the messages are being held up by the receiving mail server somewhere (maybe greylisting, maybe delivery problems)... I suggest a) contacting your sysadmin, or b) trying to drag & drop some old messages from another account into your inbox, to see if the server is able to store anything at all. – user1686 – 2016-01-08T07:25:28.513