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I tried the fix someone listed for previous post but it did not work for me. Please help!!! Spent 2 hours on the phone with Microsoft but they could not fix it and told me tier 2 techs will charge me $100. I cannot afford this. Does anyone else know how to fix this problem, please.
GrammaPamma
Posted 2015-12-08T05:14:18.720
Reputation: 11
Do you have compatible network adapter drivers installed ? Are you getting valid IP ? – pun – 2015-12-08T05:34:45.667
2Unfortunately you are talking to a 65 yr old woman....if you tell me where to find the information you ask, I will provide it. I appreciate any help. Thanks – GrammaPamma – 2015-12-08T05:36:14.333
1It says driver software is up to date. I know internet works because I am chatting from my Ipad wifi. – GrammaPamma – 2015-12-08T05:38:04.423
Can find out the ip address ?
– pun – 2015-12-08T06:00:37.950In the search window (that's the little circular icon at bottom left that says "ask me anything") type Network. Don't press return -- just give the search a little time to populate. Then click on the line that says "Find and fix networking and connection problems." That will take you to a repair wizard. See if that helps. – user1780242 – 2015-12-08T06:02:56.270
1+1 for asking this on SuperUser. You go grandma'! :) – None – 2015-12-08T11:31:11.480
Hi, could you please open command line (press
Win+R, entercmdand confirm withEnterkey). Run commandipconfig /all, copy the whole output (by selecting with mouse and pressingEnter) and share it with us. – Vlastimil Ovčáčík – 2015-12-08T12:13:53.987