2
Problem
On logging in to Windows 10 after update, there is a black screen.
Ctrl + Alt + Del opens the task manager.
Research
From the Task Manager, we are able to run the Event Viewer thru File > Run > eventvwr
.
The Event Viewer's Windows Logs show the following Application Error:
Faulting application name: Explorer.EXE, VERSON 10.0.10586
Faulting module name: SHELL32.dll, version 10.0.10586.11
Exception code: 0x00000fd
Fault offset: 0x0014693e
Faulting process id: 0x1594
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\system32\SHELL32.dll
Also within the Task Manager > Process panel, Windows Explorer does not show as a running Process in the Task Manager.
We have tried to start Windows Explorer thru File > Run > explorer.exe
.This does not fix the problem, though Windows Explorer does show in the Process panel of the Task Manager.
We have tried restarting in Safe Mode thru File > Run > msconfig
> Boot > Safe Boot. This does allow Explorer to start.
1Does this behavior if you boot into safe mode? Based on the error, Windows Explorer is crashing, that indicates something is causing it to crash. – Ramhound – 2015-11-30T18:08:50.310
I will try to boot in safe mode. – Shaun Luttin – 2015-11-30T18:09:59.603
@Ramhound Safe mode lets Explorer open. Hmm. Now what? – Shaun Luttin – 2015-11-30T18:18:17.767
1
Determine which process that is automatically starting in normal boot configuration is causing Windows Explorer to crash. You can accomplish that by using a program like
– Ramhound – 2015-11-30T18:21:01.940Autoruns
, and force nothing but the bare essentials to launch, then work backwards until you find the culprit.Found it :) It was the OpenOffice QuickStart at
– Shaun Luttin – 2015-11-30T18:25:32.373C:\Program Files\OpenOffice.org 3\program\quickstart
. https://wiki.openoffice.org/wiki/Documentation/OOoAuthors_User_Manual/Getting_Started/Using_the_Quickstarter_under_Windows1Why are you putting the solution into the question itself? You should submit an answer. – Ramhound – 2015-12-01T12:37:28.510
Let us continue this discussion in chat.
– Shaun Luttin – 2015-12-01T16:57:12.317