2
1
My laptop can't connect to internet. My 2 network interfaces (Ethernet and WiFi) seem to be problem. If you can see in the screenshoot, it shows blank properties if I click Details
button.
And here's screenshot if I click Properties
button, it seems to be normal
But if I take a look at command line (ipconfig /all
), it seems that 2 network interfaces are not listed there, only Cellular connection is available.
All I know that this problem happened after uninstalling iTunes. FYI, I use Windows 10 Pro x64. What I've tried:
- Disable and re-enable network interface
- Uninstall driver
- Set all connection properties manually (IP, netmask, default gateway, DNS server, etc). But default gateway is always reset to blank.
I used this troubleshoot reference. Method 1, I found no Config
key in this registry key. Method 3: no problem with this key, it's contained same contents as mentioned in this article.
Any help will be appreciated
Update 1
Add screenshot for Ethernet Status
- Properties
Update 2
Just try to use USB WiFi which is confirmed to work in another computer, doesn't work on my laptop.
I've updated the question. I hope this is what we're looking for. It seems to be normal having all protocols. – iroel – 2015-11-29T02:22:45.337
Thank you for answering. However, your answer triggered me to dig about installed protocol. Although I couldn't find it through GUI, but this clue drove me the solution. I really appreciate it. – iroel – 2015-11-30T16:44:37.800