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When I search for an email in outlook 2013, usually searching by person I received it from or by attachment, the most recent email the search will show me is from about two months back. It doesn't matter if I'm using a keyword or a person's name, the date on the "most recent" result is September even if I know I've emailed the same person or included the keyword in an email since then. From there the results progress backwards chronologically fine, but the results skip everything between now and September.
I did some googling around and most people seem to have problems getting outlook to show emails from over 12 months ago. That's solvable here but I'm having trouble finding anything about a search that regularly doesn't include recent months even if I know recent emails apply to the search. Any assistance on this is appreciated!
Struggling
Posted 2015-11-23T15:07:07.547
Reputation: 211
would you mind directing how to do that? I got into Outlook Options > Search > Indexing Options > Advanced Options, is the "delete and rebuild index" button the one that will remove and re-add my index? – Struggling – 2015-11-23T15:12:56.077
Yes that will remove your index, and it is just a case of going back to the indexing page and there should be a new/set up button. What version of outlook are you using? – A Hawkins – 2015-11-23T15:16:49.387
ok I gave it a shot, i selected a new location for re-adding the index, hit the "delete and rebuild index" and restarted the program, but search results are still coming up as only recent as september – Struggling – 2015-11-23T15:21:47.067
Ok, open up task manager, go to the services tab, and find WSearch, check if that service is running and let me know. – A Hawkins – 2015-11-23T15:24:04.427
Yes, WSearch is running – Struggling – 2015-11-23T15:26:02.540
Ok can you stop the service, then go back to outlook and try searching again, this should fail or come up with an error message. close your outlook and any MS related programs. Restart the WSearch service and try to search again in outlook – A Hawkins – 2015-11-23T15:27:24.447
I don't think it's working. I stopped the WSearch service, search came up with a fail as you said, so I closed outlook and othes MS related programs. After restarted the WSearch service I opened up outlook again and tried searching. It's still not pulling any results from the last two months even if I specifically search for an email/attachment within that time frame. – Struggling – 2015-11-23T15:33:47.073
Is your outlook currently in Cached or online mode? – A Hawkins – 2015-11-23T15:35:40.603
I believe it's currently in cached mode. I went into File > Account Settings > Email > Change and the "use cached exchange mode" was checked on. – Struggling – 2015-11-23T15:41:08.367
Ok try searching when in "Online" mode, so turn off chached exchange mode. – A Hawkins – 2015-11-23T15:49:16.937
That worked!! search results come up with recent emails, thank you so much! – Struggling – 2015-11-23T15:52:54.600
No problem, I hope you have a good day – A Hawkins – 2015-11-23T16:57:45.697