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I am trying to install an MSI file on Windows 7, and I am getting the error message "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."
There's actually 32-bit and 64-bit versions of the MSI file, and both of them fail with the same error.
I tried the following things:
1) Checked services.msc and noticed the Windows Installer service was not running, so I started it, but the MSI file installation still failed with the same error.
2) Typed "msiexec /unreg" and "msiexec /regserver" from the command prompt, but the MSI file installation still failed with the same error.
3) Downloaded and ran this Microsoft fix, but it didn't detect any problems, and the MSI file installation still failed with the same error.
Re-installing Windows Installer doesn't seem to be an option, as it appears Microsoft does not offer a Windows Installer 5.0 download.
Any ideas?
pacoverflow
Posted 2014-06-11T21:40:11.133
Reputation: 1 155
Did you do "msiexec /unreg" and "msiexec /regserver" for both 32-bit and 64-bit as in the answer to Can't install iTunes because Windows Installer Service could not be accessed (unregister and register in folders %windir%\system32 and %windir%\system64)? I had great success with this, albeit for problems with an installer for another application.
– Peter Mortensen – 2015-07-31T11:37:43.120Antivirus or the like? – Mihai – 2014-06-11T21:50:04.037
@Mihai This computer's antivirus program tells me the last virus/malware/spyware/grayware was detected a few months ago, so I'm pretty sure it's not blocking any part of the installation. I don't have permission to disable the antivirus. – pacoverflow – 2014-06-11T21:55:33.113
1Have you tried running the installer as administrator? Is the application compatible with the OS? Do you have the latest Windows Installer version? – Kinnectus – 2014-06-11T22:00:07.257
@BigChris Yes I did try installing as Administrator, and the program is compatible with Windows 7. I am running Windows Installer 5.0.7601.17514 (the latest version available from Microsoft is actually 4.5 - don't ask me why). Also, I just tried installing another MSI program and it worked fine, so I'm not sure why this one doesn't work. – pacoverflow – 2014-06-11T22:12:17.143
I suppose your copy of UScreenCapture is indeed the latest version (2.0.15)? Also, does an older version install correctly?
– BenjiWiebe – 2014-06-11T22:13:10.017Try it on another computer with win 7.It might be the antivirus.Or do you have EMET installed by any chance? – Mihai – 2014-06-11T22:13:58.933
@BenjiWiebe Correct, I downloaded 2.0.15 from videohelp.com. – pacoverflow – 2014-06-11T22:14:01.580
@BenjiWiebe I just tried installing 2.0.14 and it failed with the same error as well. – pacoverflow – 2014-06-11T22:16:41.213
Also try re-downloading the installer and compare the md5 of it to what's advertised. You may have some corrupt installers. Try installing from a different account? – Kinnectus – 2014-06-11T22:18:17.487
@Mihai EMET is not on this computer. – pacoverflow – 2014-06-11T22:18:46.430
Also try the Windows Installer CleanUp utility. – Kinnectus – 2014-06-11T22:20:47.523
Also try closing all open programs, copying
C:\Users\<username>\AppData\Local\TemptoTemp.oldand then deleting everything inC:\Users\<username>\AppData\Local\Temp– BenjiWiebe – 2014-06-11T22:24:48.883@BigChris The MSI file is actually contained in a zip file that I downloaded from videohelp.com. I used the "test" feature of a couple zipping programs and it tested fine, so it's not possible the MSI file was corrupted while downloading. Also, according to this page http://support.microsoft.com/kb/290301, the Windows Installer Cleanup Utility is no longer available.
– pacoverflow – 2014-06-11T22:26:23.267Go to msconfig and do a selective startup but disable all non - Microsoft services. Once restarted in selective boot, try your installer. – Kinnectus – 2014-06-11T22:33:57.347
You could also try step 2 here
– BenjiWiebe – 2014-06-11T22:37:07.130