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Our main Help Desk (servicing some 50,000 users) is investigating whether to move their main problem tracking system onto a customized Sharepoint application. They are currently using a 7-year-old BMC Remedy system.
Does anyone have experience using Sharepoint for ticketing? Are there any good Sharepoint apps for Help Desks that we should look into?
I've seen a handful of screenshots, but they all look very generic-Sharepoint. I'll be honest, my company went to Numara Track-It, and I like that a lot better, even if it is more expensive. – Chris – 2010-02-19T02:24:48.347
I'm having a really hard time finding any documentation on this. There's not even a whitepaper or a single screenshot. I'd like to see what the system offers without having to install it. Any pointers? – Torben Gundtofte-Bruun – 2010-01-19T09:37:21.577