5
2
I'm able to create a rule that replies to incoming emails with a template. That works as designed, however I would like for the reply to quote the original incoming email just like it would appear if I manually replied to it. At the moment the replies only have the template and nothing else.
I can't seem to figure out if this is possible - has anyone done it, and how?
Edit: More info - this is Outlook 2010 client on Windows 7. Server is Microsoft Exchange Server 2010 SP1 build 14.1.218
Lets see if the bounty hunters can be tempted by the meager rep that I can spare :) – scuzzy-delta – 2011-03-21T22:43:52.427
Further clarification (prompted by Dan) - This is a rather pedestrian problem. Operating a small service desk that just needs to acknowledge incoming emails. While the existing "reply with template" does this, without the original email text, when the sender replies to the acknowledgement the context is lost, so here I'm trying to retain the content of the original email. I'm open to all suggestions, although installing something like OTRS is not an option sadly. – scuzzy-delta – 2011-03-23T05:41:38.613