Outlook is looking for a smart card

Dell computer with Windows 7 and Outlook 2003. I recently added a smart card reader to my computer for the National Guard so that I can access some military sites that require a smart card to log in. Now, every time Outlook attempts to download any mail from my civilian AT&T account (a pop e-mail server), I get a message asking me to "Insert a smart card". I've traced it to the send/receive feature (specifically receiving e-mails) but can find no reason that Outlook should be looking for a smart card.

Sreekumar P

Posted 2010-12-10T05:46:48.930

Reputation: 121

Did this start after you installed the ActivClient for the CAC? – Fergus – 2010-12-11T05:31:32.227

Did Outlook add any other accounts by itself? Give it a look in Email Accounts section. Let me know! – r0ca – 2010-12-13T13:51:55.093

Answers

Have you tried this?

Navigate to Services.msc and check the settings for the smartcard service (try manual).

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/how-do-i-disable-the-insert-smart-card-dialog-that/d0800e92-ed5e-4b6f-b811-1f0e1d38572c

Zero

Posted 2010-12-10T05:46:48.930

Reputation: 136

If I set the smartcard service to manual, the user won't be able to use the smartcard when they need to though. – Miles Hayler – 2012-11-22T09:07:00.140

It didn't work anyway, but a good though. – Miles Hayler – 2012-11-22T10:32:39.500

I am at a lost. I would have to have a smart card reader to play around with it. – Zero – 2012-11-27T17:03:02.810

No worries. Got it sorted for now! – Miles Hayler – 2012-11-27T17:30:19.410

I solved this by uninstalling all the Outlook specific updates and hiding them. Not ideal, but it solved the problem.

Miles Hayler

Posted 2010-12-10T05:46:48.930

Reputation: 209