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For the past 3-4 weeks I have been experiencing slow Internet speeds starting in the evenings (normally around 7pm, but sometimes as early as 5pm) and normal again in the mornings. These speeds have been as slow at 6 kb/s.
I have called my ISP (Bell Aliant) and the following things have been done, with no results:
- Modem reset
- Plugging directly into the modem instead of going through the router first
- The line has been tested by a technician
- The connection on the poll which runs to the house has been checked
- Disconnected old phone jacks that could have been causing interference on the line
Here is a capture of my modems's administration panel:
Are the numbers under dropped and errors significant?
Is it possible there is an environmental cause for this, seeing as how it happens in the evenings? Let me know if I can provide any more information that could be helpful.
Did you try plugging the modem directly into the demarcation point? – Ignacio Vazquez-Abrams – 2010-10-13T22:00:38.257
I haven't, no. A new cable was run from there up to where the modem is now a year ago, so I'm a assuming it's still fully functional. I will, however, see if I can test that. – None – 2010-10-13T22:04:45.530
Since it happens at roughly the same time every day this would suggest an issue with your ISP's network. They would need to test it at the same time you are experiencing the bandwidth drop, otherwise it will show ok. – Moab – 2010-10-13T23:24:19.073
@Moab, I called tech support when I was experiencing the issue and they said everything checked out on their end. Unfortunately, I am not able to have a technician here when the problem's occurring. – None – 2010-10-13T23:38:26.763
1This is a difficult one to test, but does it degrade if you don't have your machine plugged in? Perhaps you could try another box on your network and see if it does the same thing. Can you rule out the fact that your box isn't downloading anything? (Personally though, I think your ISP is oversubscribed, and you're fighting a high contention ratio in your area.) – None – 2010-10-14T02:15:25.163
@Randolp I disconnected my router and plugging in a brand-new laptop directly into the modem and was still getting horrible speeds. – None – 2010-10-14T10:31:39.973
Based on that, it's the contention ratio then. And good luck with that. Seriously. – None – 2010-10-14T19:42:50.830