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I have Windows 7 (64bit) and since a few windows updates the following error occurs: When I try to copy a file from one directory to another with the explorer, windows tells me that the explorer hast stopped working. After a few seconds the explorer restarts and works fine until I try to copy something again. Most other operations of the explorer work (e.g. delete, rename, new, open with etc.). None of the solutions I found on the internet work, so any idea to fix it is appreciated. Thanks in advance.
More information:
Specs: Windows 7 Home Premium SP1 64bit (Version 6.1.7601 Service Pack 1 Build 7601), i5 cpu, 8gb ram, 1,36 TB HDD (ST31500341AS), usb keyboard, 2x usb mouse (cable+wireless), GeForce GTS 240 gpu (ask if you need more)
Antivirus: Norton Security
What I tried: Disabled shell extensions, disabled all third party services, registry cleanup, checked harddrive for damaged sectors, defragmentized harddrive, virus scan, ad/malware scan, system file scan
Does it happen in Safe Mode? – Ramhound – 2016-07-17T20:51:02.217
@Ramhound In safe mode the problem does not occur. – kaetzacoatl – 2016-07-17T20:53:24.017
You have software installed that is causing this. You will have to determine which software,when started with your pc, causs this problem – Ramhound – 2016-07-17T20:55:10.047
@Ramhound I just removed all autostart entries and disabled all non microsoft services and the problem still occurs. Does this mean a system program is damaged? Or will it help to deinstall all recently installed software? – kaetzacoatl – 2016-07-17T21:10:57.983
If you booted to safe mode, and it does not happen, you missed something. – Ramhound – 2016-07-17T21:12:12.580
look if you can generate a crash dump: http://pastebin.com/WACz5GBU if yes, share the dmp, I'll analyze it
– magicandre1981 – 2016-07-18T04:24:25.277@magicandre1981 http://www.filedropper.com/explorerexe6920dmp
– kaetzacoatl – 2016-07-18T15:18:04.620ok, I posted what I saw from the dmp. – magicandre1981 – 2016-07-18T16:02:49.763